Mercedes-Benz of Columbus - Service Center

Lauren did a great job keeping me informed and updated with the repairs to my car. All staff were friendly and helpful with the repairs to my car. All staff were friendly and helpful More

Customer service was excellent. RJ was assigned as my service represenataitve and he did an outstanding job keeping me informed on status and next steps. My car repair situatio RJ was assigned as my service represenataitve and he did an outstanding job keeping me informed on status and next steps. My car repair situation was likely an anomaly for the repair team. I reside out of state and determining the root cause of an elusive electrical problem was a challenge. Add in the unforeseen inconveniences of 2 subsequent brake downs after the 1st service repair attempt the week after Thanksgiving, RJ was always helpful and followed up when he said he would. Nadia was also supportive and did intervene to speak with me after 2 unsuccessful repair attempts. She ensured me that they would find the problem and she delivered to her commitment. The second trip back to retrieve my vehicle, was on a Saturday. Unfortunately, the vehicle did not start. Upon my request, Brittany Hope helped to estimate the value of the vehicle. She said she would call me after the weekend to provide a bid for the vehicle. She called on Monday as promised. She was kind and empathetic to my situation. At the end of the day, the fact that it took 3 attempts to finally address the root cause of the problem (determined to be the ignition switch), translated into time and extra cost of me traveling to Columbus, Ga from South Florida on 2 additional occasions. That resulted in additional car costs, airline tickets, hotel, etc.not mention time/business impacts for the 2 additional visits), It was disappointed and confused that it took a Mercedes dealership/service department three attempts to find this root cause. However, The customer service experience I had with all the individuals I interacted with was excellent. Every one was professional and respectful. Thank You Russell Durrance More

Lauren was Awesome!!! She represents the company very well! Service was done in a timely manner! well! Service was done in a timely manner! More

BEST LOCAL MERCEDES DEALERSHIP ON THIS SIDE OF THE EAST COAST. The entire staff and service Dept are absolutely AMAZING. COAST. The entire staff and service Dept are absolutely AMAZING. More

Great experience as always. Thanks for taking care of me whenever I need something done. Lyle is a very informative tech. whenever I need something done. Lyle is a very informative tech. More

Bought my s550 from Columbus even though I have a MB dealer within a few miles and so glad. Best people to deal with from Sales to Service. Had one battery failure with stranded me and the Columbus cr dealer within a few miles and so glad. Best people to deal with from Sales to Service. Had one battery failure with stranded me and the Columbus crew came through for me. Worth going the few extra miles. More

Liszt was outstanding and delivered the upmost rating in customer service. Staff member in the service department also was outstanding customer service. Staff member in the service department also was outstanding More

Excellent customer service. Shuttle service is nice. Have worked with several service advisors through the years - all great. worked with several service advisors through the years - all great. More

Rachelle in the service area was excellent , friendly , nice. She explained everything before they even began working on my car. It only took 2 hours for service to be completed on my car nice. She explained everything before they even began working on my car. It only took 2 hours for service to be completed on my car More

The service department did what they needed to do and got my vehicle in and out in a timely manner. They also changed my battery in my key fob because the light came on. my vehicle in and out in a timely manner. They also changed my battery in my key fob because the light came on. More