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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
909 Reviews

909 Reviews of Mercedes-Benz of Columbus - Service Center

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January 06, 2022

On time service with friendly valet and good follow up. Parts ordered for return visit. More

by Davidpassman3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Mercedes-Benz of Columbus responded

Davidpassman3, thank you for your feedback. Please let us know if there is anything else we can do for you.

December 31, 2021

R.J. were very professonial and on time with information that I requested with understanding answers. More

by ausbymitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Jan 03, 2022 -

Mercedes-Benz of Columbus responded

Ausbymitchell, thanks for sharing about your experience with RJ in our Service Department. Please don't hesitate to reach out to us if there is anything else we can do for you! Wishing you a wonderful new year!

December 29, 2021

Everyone here is always so helpful! All are knowledgeable for all of our needs. It’s a pleasure to visit! More

by BYARBROUGH96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Mercedes-Benz of Columbus responded

Thank you so much for your feedback BYARBROUGH96! Please don't hesitate to reach out to us if there its anything else we can do to accommodate your needs! Wishing you a joyous new year!

December 22, 2021

Dealership destroyed a part on my car and asked me to pay for the part. I tired to call the manager and explain the problem. The manager has not returned my call. More

by Marjorie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
December 21, 2021

Always on time. Courteous. Expert work. Friendly. Easy to talk with. Explains work in detail. Always washed and clean car after service. More

by CAROLYNFAYECHILDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Dec 21, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much CAROLYNFAYECHILDS for the feedback! We will be sure to pass on your review to our service department. Please let us know if there is anything we can do for you! Wishing you a wonderful and safe holiday season!

December 15, 2021

My service adviser & my Mercedes mentor Elizabeth & Rachelle new associates both are great . last few years Elizabeth awesome . great Asset for Mercedes is taking care of my Mercedes. great custom More

by ALEXNAIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : do not know other service persons
Dec 15, 2021 -

Mercedes-Benz of Columbus responded

ALEXNAIK, thank you for sharing about your experience with Lizzy and Richard over the years! We are also happy to hear about your experience with Rachelle :) We look forward to continuing servicing your needs. Wishing you a wonderful holiday season!

December 15, 2021

Mercedes Benz of Columbus always provides excellent service. They take great care of my vehicle and get the job done in a timely manner. Thank you. More

by bla9394
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Dec 15, 2021 -

Mercedes-Benz of Columbus responded

Bla9394, thank you so much for your feedback! We are delighted to hear about your experience with RJ in service. Please don't hesitate to reach out to us if there is anything else we can assist you with!

December 13, 2021

Very courteous and professional. went out of their way to assist when my car malfunctioned. More

by EMERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Mercedes-Benz of Columbus responded

EMERY, thank you so much for taking the time to share! Please let us know if there is anything else we can do to assist you! Wishing you a wonderful holiday season!

December 10, 2021

Desk staff need to be better trained at returning calls and staff who takes car info to advise customer of charges for evaluation More

by EBEASON21
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Mercedes-Benz of Columbus responded

EBEASON21, thank you for your candid feedback about our service department. We understand we are not perfect and it takes reviews like yours to help us find areas to improve. Please let us know if there is anything else we can do for you!

December 10, 2021

The BEST dealership I've ever done business with, be it, Ford, Chevy, Chrysler, and others. M-B of Columbus takes care of its customers and treats us fairly. ds More

by sparkleberryknob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Andujar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much, ds, for your feedback! Please let us know if there is anything else we can do for you! Wishing you a wonderful Holiday Season!

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