Mercedes-Benz of Columbus - Service Center

They were prepared for my service and allowed me to select my preferred technician, Rene! select my preferred technician, Rene! More

Haley in service is a gem. She kept me updated and was knowledgeable about details when asked or she found the answers. She does not work at Mercedes-Benz of Columbus but she She kept me updated and was knowledgeable about details when asked or she found the answers. She does not work at Mercedes-Benz of Columbus but she works for Mercedes-Benz of Columbus!!! Like I said a Rare Gem!! Also the service mechanic made recommendations for preventative maintenance, good job!! Sherrin Mira More

I was reminded about the appointment. I was given a replacement vehicle of the same value. I was called when vehicle was ready. You can’t ask for better servers. Thanks Mercedes Ben I was given a replacement vehicle of the same value. I was called when vehicle was ready. You can’t ask for better servers. Thanks Mercedes Benz of Columbus More

Great service all the time. The dealership is consistent. Very experienced. Never a problem. P. The dealership is consistent. Very experienced. Never a problem. P. More

The staff was friendly and professional. I was satisfied with their level of communication with me regarding my service I was satisfied with their level of communication with me regarding my service More

I love my Mercedes S-550. But, when I bring my cars to the service department I am charged unbelievable rates for parts. I have saved hundreds of dollars going to outside vend But, when I bring my cars to the service department I am charged unbelievable rates for parts. I have saved hundreds of dollars going to outside vendors who deliver the exact same product. Just because you can afford to drive in luxury does not mean you like throwing money out the window. Almost 800.00s to change spark plugs that cost 34.00s each is a bit much! Tires for 600.00s when you can get the same tire for 300.00s down the road is another example. More

Reliable and dependable service in a timely manner. Satisfied with the service except Veterans should be given a military discount Satisfied with the service except Veterans should be given a military discount More

Rachelle P. , was just excellent she created me with a very excited smile. She was very happy to help with my problems and vehicle maintenance. She called the ins , was just excellent she created me with a very excited smile. She was very happy to help with my problems and vehicle maintenance. She called the insurance company got the parts, got them painted band put back on. And it looks fabulous and works as it should. I would recommend this service to anyone, especially if you own a Mercedes’. Again thanks for everything Rachelle P. See you for the next recommended service. More

Lauren did a great job keeping me informed and updated with the repairs to my car. All staff were friendly and helpful with the repairs to my car. All staff were friendly and helpful More

Customer service was excellent. RJ was assigned as my service represenataitve and he did an outstanding job keeping me informed on status and next steps. My car repair situatio RJ was assigned as my service represenataitve and he did an outstanding job keeping me informed on status and next steps. My car repair situation was likely an anomaly for the repair team. I reside out of state and determining the root cause of an elusive electrical problem was a challenge. Add in the unforeseen inconveniences of 2 subsequent brake downs after the 1st service repair attempt the week after Thanksgiving, RJ was always helpful and followed up when he said he would. Nadia was also supportive and did intervene to speak with me after 2 unsuccessful repair attempts. She ensured me that they would find the problem and she delivered to her commitment. The second trip back to retrieve my vehicle, was on a Saturday. Unfortunately, the vehicle did not start. Upon my request, Brittany Hope helped to estimate the value of the vehicle. She said she would call me after the weekend to provide a bid for the vehicle. She called on Monday as promised. She was kind and empathetic to my situation. At the end of the day, the fact that it took 3 attempts to finally address the root cause of the problem (determined to be the ignition switch), translated into time and extra cost of me traveling to Columbus, Ga from South Florida on 2 additional occasions. That resulted in additional car costs, airline tickets, hotel, etc.not mention time/business impacts for the 2 additional visits), It was disappointed and confused that it took a Mercedes dealership/service department three attempts to find this root cause. However, The customer service experience I had with all the individuals I interacted with was excellent. Every one was professional and respectful. Thank You Russell Durrance More