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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
909 Reviews
Call Service Center (706) 256-6100

909 Reviews of Mercedes-Benz of Columbus - Service Center

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March 24, 2022

Great service, very professional staff. It's a great comfort to know that this is a dealership that takes care of my service needs More

by dobson5749
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley
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Mar 28, 2022 -

Mercedes-Benz of Columbus responded

Thank you dobson5749, for sharing your feedback about our service department. Please don't hesitate to give us a call if there is anything else we can do for you. We look forward to your next visit!

March 23, 2022

It’s nice to have a MB service dept that can accommodate Tall Sprinter Vans. Great staff as well! More

by FUKAIHH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2022 -

Mercedes-Benz of Columbus responded

FUKAIHH, thank you so much for the feedback! We are delighted to hear that we were able to provide you with a great experience! Please don't hesitate to reach out to us if there is anything else we can do for you!

March 21, 2022

Nicely renovated building, organized staff members. friendly staff, customer-driven and helpful. Always a pleasure. More

by mjwright757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
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Mar 21, 2022 -

Mercedes-Benz of Columbus responded

We are delighted to hear your feedback, mjwright757. Thank you for sharing and please let us know there is anything else we can assist you with. We look forward to continue serving your needs!

March 16, 2022

Did not perform all services requested. Specifically, did not adjust tire pressure even though requested at time of making appointment and again at checking. Not first time service requeste More

by PEARCEPHILLIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2022 -

Mercedes-Benz of Columbus responded

PEARCEPHILLE, thank you for taking the time to leave feedback. We are not perfect and it's reviews like yours that help us understand areas that need improvement. Please don't hesitate to drop by so that we can adjust your tire pressure, as we provide complementary tire pressure adjustments and fluid top offs, without any appointment or service/repair necessary. We appreciate your business and look forward to seeing you again in the future!

March 11, 2022

i have good service thear nice people i like it go over thear i am appricat yoyr service More

by shil0258
Customer Service
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2022 -

Mercedes-Benz of Columbus responded

Shil0258, thank you for your feedback! Please let us know if there is anything else we can do for you. We look forward to seeing you at your next visit!

March 10, 2022

The service was outstanding and the service personnel were helpful in providing I information on remaining services required. We More

by JOYCEANDFRANKT
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2022 -

Mercedes-Benz of Columbus responded

Thank you JOYCEANDFRANKT, for sharing about your experience! We look forward to seeing you at your next service visit. Please don't hesitate to reach out to us if there's anything we can assist you with in the meantime.

March 09, 2022

They are very professional and very knowledgeable, I really enjoy coming to the dealership. They explained every thing to me and did why they said More

by clastewart500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Report | Print
Mar 09, 2022 -

Mercedes-Benz of Columbus responded

Clastewart500, we love hearing from our customers and are delighted to hear about your service experience! Please feel free to drop in any time. We look forward to continue servicing your needs!

March 08, 2022

They did a very good job sending a technician to plug my flat tire and then replace the damaged tire as well as replace the other 3 with new tires. More

by RHWJR1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Report | Print
Mar 09, 2022 -

Mercedes-Benz of Columbus responded

RHWJR1978, thank you for taking the time to share! We are delighted to hear our roadside team and service advisors were able to assist you with plugging your tire as well as replacing the remaining. Please don't hesitate to reach back out to us if there is anything else we can do. We look forward to continue serving you!

March 05, 2022

They were able to fit me in with. very little notice this visit. Thank you More

by Lmraw
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name. He did give me a card
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Mar 07, 2022 -

Mercedes-Benz of Columbus responded

Thanks for your feedback Lmraw! Please let us know if there is anything else we can assist you with.

March 04, 2022

Very good customer service. During my 2-hour wait, I was able to use the customer waiting area to complete work. RJ provided a thorough explanation of the recommended service f More

by GHY1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Report | Print
Mar 04, 2022 -

Mercedes-Benz of Columbus responded

GHU1214, we are so pleased to hear that RJ was able to provide you with such great service. Please let us know if there is anything else we can do for you. We look forward to seeing you at your next visit!

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