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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.6
856 Reviews

856 Reviews of Mercedes-Benz of Columbus - Service Center

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March 16, 2022

Did not perform all services requested. Specifically, did not adjust tire pressure even though requested at time of making appointment and again at checking. Not first time service requeste More

by PEARCEPHILLIP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Mercedes-Benz of Columbus responded

PEARCEPHILLE, thank you for taking the time to leave feedback. We are not perfect and it's reviews like yours that help us understand areas that need improvement. Please don't hesitate to drop by so that we can adjust your tire pressure, as we provide complementary tire pressure adjustments and fluid top offs, without any appointment or service/repair necessary. We appreciate your business and look forward to seeing you again in the future!

March 11, 2022

i have good service thear nice people i like it go over thear i am appricat yoyr service More

by shil0258
Customer Service
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Mercedes-Benz of Columbus responded

Shil0258, thank you for your feedback! Please let us know if there is anything else we can do for you. We look forward to seeing you at your next visit!

March 10, 2022

The service was outstanding and the service personnel were helpful in providing I information on remaining services required. We More

by JOYCEANDFRANKT
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Mercedes-Benz of Columbus responded

Thank you JOYCEANDFRANKT, for sharing about your experience! We look forward to seeing you at your next service visit. Please don't hesitate to reach out to us if there's anything we can assist you with in the meantime.

March 08, 2022

They did a very good job sending a technician to plug my flat tire and then replace the damaged tire as well as replace the other 3 with new tires. More

by RHWJR1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Mar 09, 2022 -

Mercedes-Benz of Columbus responded

RHWJR1978, thank you for taking the time to share! We are delighted to hear our roadside team and service advisors were able to assist you with plugging your tire as well as replacing the remaining. Please don't hesitate to reach back out to us if there is anything else we can do. We look forward to continue serving you!

March 08, 2022

They are very professional and very knowledgeable, I really enjoy coming to the dealership. They explained every thing to me and did why they said More

by clastewart500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Mar 09, 2022 -

Mercedes-Benz of Columbus responded

Clastewart500, we love hearing from our customers and are delighted to hear about your service experience! Please feel free to drop in any time. We look forward to continue servicing your needs!

March 05, 2022

They were able to fit me in with. very little notice this visit. Thank you More

by Lmraw
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name. He did give me a card
Mar 07, 2022 -

Mercedes-Benz of Columbus responded

Thanks for your feedback Lmraw! Please let us know if there is anything else we can assist you with.

March 03, 2022

Very good customer service. During my 2-hour wait, I was able to use the customer waiting area to complete work. RJ provided a thorough explanation of the recommended service f More

by GHY1214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Mar 04, 2022 -

Mercedes-Benz of Columbus responded

GHU1214, we are so pleased to hear that RJ was able to provide you with such great service. Please let us know if there is anything else we can do for you. We look forward to seeing you at your next visit!

March 02, 2022

They were prepared for my service and allowed me to select my preferred technician, Rene! More

by LSTOKES2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Garcia
Mar 02, 2022 -

Mercedes-Benz of Columbus responded

Thank you LSTOKES2 for sharing! We look forward to continue servicing your needs. Please let us know if there is anything we can do for you!

February 28, 2022

Haley in service is a gem. She kept me updated and was knowledgeable about details when asked or she found the answers. She does not work at Mercedes-Benz of Columbus but she More

by SHERRIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haley
Feb 28, 2022 -

Mercedes-Benz of Columbus responded

SHERRIN, thank you for sharing about your service with Haley! We are truly delighted to hear she exceeded your expectations and will be sure to share your kind review with her! We are also happy to hear about the preventative maintenance recommendations to keep your Mercedes-Benz in excellent running condition. We look forward to continue servicing your needs and please let us know if there is anything else we can help you with!

February 28, 2022

Great service all the time. The dealership is consistent. Very experienced. Never a problem. P. More

by patsileo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Mercedes-Benz of Columbus responded

Patsileo, thank you so much for your feedback! We look forward to continue servicing your needs. Please don't hesitate to reach out to us if there is anything else we can do for you in the meantime.

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