Mercedes-Benz of Columbus - Service Center

I had an appointment for a 10:15 last Tuesday morning for a specific set of vehicle repairs on my 2010 ML350, and the service advisor knew that my wife would be arriving from the Atlanta airport on Wednesday a specific set of vehicle repairs on my 2010 ML350, and the service advisor knew that my wife would be arriving from the Atlanta airport on Wednesday at noon to pick up the vehicle to drive home. By 5:25 PM Tuesday, I had not been called by my service advisor on anything. I called the dealership, and he had nothing from the tech, made an excuse about computers being down, and said he would walk out to talk to the tech and call me right back. By 6:00 PM, I had heard nothing and called back because I knew the service department was closing, but my service manager had already left for the day. The next morning, I called first thing and found out my service advisor had not come in that day. One of the other advisors called me back and was willing to help except that she called me back later in the morning to tell me that nothing had been done to my car because I had to sign a waiver for vehicles over 8 years or 80k miles, which was never mentioned previously. By the time my wife had arrived, nothing had been done, and I pulled the car with no work having been done - not even a diagnostic. This dealership is over an hour from my house, and I completely wasted my time dropping off this car and bringing it back only to have no work done for a scheduled appointment. What is worse is that I now have my airbag disabled from the driver side sensor that the tech obviously disconnected while starting to look over the vehicle. In other words, my airbags won't deploy right now if I were in an accident - a fact now on the written record. And just to add insult to injury, there were greasy handprints throughout the driver area when my wife picked upon the vehicle. This was absolutely the worst service I've ever had from a Mercedes dealer, and I have owned Mercedes vehicles for nearly 20 years. I was expecting these repairs to be multiple thousands of dollars, and I was extremely disappointing how little they cared about what had happened as I have heard nothing since. I'm sure this review will get their attention. On the positive, everyone was very nice, but nice doesn't fix a car. More

Lauren was great. Service was great. Lauren was great. Service was great. Lauren was great. Service was great. Service was great. Lauren was great. Service was great. Lauren was great. Service was great. More

I want to thank everyone at the Mercedes-Benz of Columbus for my excellent service. for my excellent service. More

Thanks RJ! ! My car was sparkling and clean when it came out of service! It Definitely looked like a different car and it also drove like a different car! ! My car was sparkling and clean when it came out of service! It Definitely looked like a different car and it also drove like a different car! More

Friendly and courteous staff with service provided effectively Service completed explained with details outlined for chargez effectively Service completed explained with details outlined for chargez More

Very friendly staff ! Very attentive to my needs. Great experience overall ! I would definitely recommend this dealership ! Very attentive to my needs. Great experience overall ! I would definitely recommend this dealership ! More

Excellent, professional and caring services. I am delighted with the services I have received after purchasing my care in 2014. I have recommended several customers to the Columbus' location. I I am delighted with the services I have received after purchasing my care in 2014. I have recommended several customers to the Columbus' location. I am very pleased with the safety of my car in their hands! More

I purchased my current Mercedes gls450 from this dealership. I also own a e320 which I have serviced here. The entire team from sales to detail shop are always friendly and treats me like vip. I alw dealership. I also own a e320 which I have serviced here. The entire team from sales to detail shop are always friendly and treats me like vip. I always leave satisfied. More

Excellent customer service! I couldn’t make it to the dealership to drop my car off to be serviced, so they had valet pick it up and bring it back! I couldn’t make it to the dealership to drop my car off to be serviced, so they had valet pick it up and bring it back! More

Wonderful service! ! Thank you for quick and convenient scheduling. The Team was professional and friendly. ! Thank you for quick and convenient scheduling. The Team was professional and friendly. More