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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.8
993 Reviews
Call Service Center (706) 256-6100

993 Reviews of Mercedes-Benz of Columbus - Service Center

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November 12, 2023

I was very impressed with how they handled my situation and took care of my problem More

by coutu335
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Mercedes-Benz of Columbus responded

Thank you for your kind words and for taking the time to share your experience with us! We are so pleased to hear that our team was able to handle your situation. Please don't hesitate to reach out if you need anything else!

November 11, 2023

Rachelle was very nice and helpful. She did a great job keeping updated on the progress of my service. I really appreciate her willingness to help. More

by BROGERS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for taking the time to share your experience! We are so happy to hear Rachelle's service met your expectations and that her attentive updates made a difference in your experience with us. Please don't hesitate to reach out for any further assistance.

November 11, 2023

Lauren Farthing was extremely helpful in scheduling the service on our sprinter RV. She was very courteous and explained all of the items on the service A schedule. Sevice was prompt and professional. More

by jmgergely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Mercedes-Benz of Columbus responded

Thank you for taking the time to leave a wonderful review about your experience with Lauren! We are thrilled to hear about your satisfaction with the scheduling and execution of the service on your Sprinter RV. We look forward to the opportunity to serve you again in the future.

November 10, 2023

Rachelle Pennington, is very attentive warmly upon every interaction. She is alert knowledgeable on the phone and off, who I am and My voiced needs. I am always left with the feeling that We are a team. More

by elderanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the positive review of Rachelle and our team! It's wonderful to know that her knowledge and approachable manner leave you feeling supported and part of a team. Please don't hesitate to reach out if you need anything else!

November 08, 2023

Lauren was very nice and helpful in explaining the items of choice to be serviced on my vehicle. I chose to get quite a bit done on this service, including new brake pads and rotors. Unfortunately, they was More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 08, 2023

Omg I can’t express how grateful I am for my service advisor Lauren.Her customer service from start to finish exceeded my expectations.The other service members were awesome as well.Great dealership! More

by Shanika barber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the kind words and positive review! We are so happy that Lauren and our service team were able to exceed your expectations and provide you with a 5-star experience. Please don't hesitate to reach out if you need anything else!

November 07, 2023

They were professional and attentive to my needs. I would be happy to recommend the service and More

by jmcgee3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the 5-star review! We appreciate your recommendation and look forward to working with you again in the future.

November 03, 2023

Rachelle , did a great job of keeping me posted about my recent service and replacing fuel pump that was recalled by Mercedes . More

by burnhamwm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Mercedes-Benz of Columbus responded

Thank you for the positive review! We are happy to hear that your service and recall were performed with a 5-star experience. Please reach out if you need anything else!

October 31, 2023

Brought vehicle in, was told nothing was wrong. Pleaded with them to take a closer look. Next day they did, said they found the problem. Fixed the next day. Broke down again the following day with More

by becky.cerio70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Farthing
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Mercedes-Benz of Columbus responded

Becky.cerio70, we appreciate your candid feedback. Our Service Manager, Nadie Martin, has reached out to discuss in detail. If you need further assistance, please don't hesitate to give us a call back at (706) 256-6100.

October 30, 2023

Lauren Farthing gave absolutely superb service. She is very knowledgeable of her job. Highly recommend More

by vtkerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the positive review and we are so happy to hear that Lauren was able to give you a 5-star experience. If there is anything else you need let us know!

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