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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
994 Reviews
Call Service Center (706) 256-6100

994 Reviews of Mercedes-Benz of Columbus - Service Center

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January 25, 2024

Rochelle was very helpful and informative. Made the process very smooth and quick as well. More

by johnhopfusma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience! We're delighted to know that Rochelle made the process smooth and quick for you. Please let us know if you need anything else.

January 24, 2024

they were good service. and respectful. I would take my car there again. Thank you for the service you provided me. More

by carter317058
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Columbus responded

Thank you for your positive review and for choosing us for your car service needs! We're glad you found our team respectful and efficient, and we look forward to serving you again in the future.

January 23, 2024

I LOVE WORKING WITH ROCHELLE AND HALEY. MY ONLY PROBLEM IS THAT THIS DEALERSHIP DOES NOT STOCK ENOUGH PARTS TO TAKE CARE OF THEIR CUSTOMERS. MY VEHICLE WAS IN THE SHOP FOR ABOUT 2 WEEKS A More

by PAT45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Andujar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Mercedes-Benz of Columbus responded

Thank you for your positive feedback about working with Rachelle and Haley, Pat. We appreciate your kind words and are thrilled to hear about your positive experience with them. We sincerely apologize for any inconvenience caused by the delay in obtaining the necessary parts for your vehicle. Your feedback is invaluable to us, and we understand the importance of timely service. We'll be reviewing our stocking procedures to ensure we improve in this aspect. If there's anything else we can do to assist you or if you have further concerns, please feel free to reach out. We value your business and appreciate your understanding.

January 23, 2024

Problem solved and didn't pay as much as I thought. Great customer service from Haley. More

by cvann326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Columbus responded

It's great to hear that we were able to resolve your issue and that Haley provided you with excellent customer service. Please let us know if there is anything else we can do for you.

January 21, 2024

Absolutely awesome experience. Always extremely professional. The atmosphere is inviting and customer service is second to none. Service department always delivers. More

by afwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Columbus responded

Your enthusiastic feedback is greatly appreciated! We're delighted to know that our professional team and inviting atmosphere have made your experiences with us awesome. We look forward to seeing you for your future visits!

January 20, 2024

Haley is top notch! Always pleasant, helpful, informative and communicative! I feel reassured either her as our service advisor. More

by tandjwynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Columbus responded

Thank you for the glowing review! We're happy to hear Haley provided you with an excellent customer service experience! Please don't hesitate to reach out if you need anything else.

January 19, 2024

Got me back up and running! Thank you very much for your services for my car. More

by Mercedesman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Mercedesman, we're thrilled to hear that we could get you back up and running! Thank you for choosing our services for your car, and we appreciate your positive feedback. If you have any further needs or questions, feel free to reach out. Safe travels, and we look forward to serving you again.

January 19, 2024

Rachelle is a pleasure to work with and always looking forward to assist me with my vehicle needs. More

by NBJ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Columbus responded

We're so glad to have helped get your car back in action! Thank you for trusting us with your vehicle's service needs, and we're happy to help whenever you need assistance.

January 18, 2024

Dealer was up priced from my after market warranty which isn't fair to the customer I'm thinking of one price and they give me another one and I was practically in there all day long please tighten up Merce More

by neelbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lizzy Spitzmiller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Dear neelbeck, We sincerely apologize for any frustration you experienced during your recent visit. Your feedback is important, and we take it seriously. We understand your concerns about the pricing and the time spent, have been addressed. Thank you for bringing this to our attention, and we hope to regain your trust during your next visit. If there is anything further we can do, please don't hesitate to reach back out to us at (706) 256-6100.

January 17, 2024

They are very professional knowledgeable friendly and there service is just great i trust them with my vehicle they haven’t let me down yet More

by butlerlisa45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Columbus responded

We appreciate your kind words! It's great to hear that Rachelle has been consistently helpful and attentive to your vehicle needs. We look forward to continuing to provide you with 5-star service.

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