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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
994 Reviews
Call Service Center (706) 256-6100

994 Reviews of Mercedes-Benz of Columbus - Service Center

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February 02, 2024

Lauren was awesome she kept me informed every step of the way, my service was great thanks you so much More

by fayebass03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Thank you for your kind words! We're thrilled to hear that our team's friendliness and attentiveness contributed to a great experience for you. Your satisfaction is our top priority, and we're here to assist with any further needs you may have. Please let us know if there's anything else we can do for you!

February 02, 2024

Everybody was very friendly and concern about what I needed to assist me in having a great experience. More

by rstalling1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Thank you, rstalling1234, for your kind words! We're delighted to hear that our team was friendly and attentive to your needs. Your satisfaction is our priority, and we look forward to providing you with great experiences in the future as well.

February 01, 2024

The quote we received was not the same as the invoice. That does lead us to believe that their system inflates fees above general standards for comparable work. More

by BEVERLY.A.MALONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2024 -

Mercedes-Benz of Columbus responded

We appreciate you bringing this matter to our attention, and we sincerely apologize for any confusion or inconvenience caused by the discrepancy between the quote and the invoice. Our commitment is to transparent and fair pricing, and we understand the importance of accurate communication. We understand that you have spoken with our Service Manager, Nadie Martin since providing your feedback. Thank you for your understanding, and we value your feedback as it helps us improve our services.

January 31, 2024

Rachelle was fantastic and Jason(Assitant Service Manager) was also great! It was a pleasure working with both of them! More

by LWITTHOWARD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason-Assistant Service Manager
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Feb 08, 2024 -

Mercedes-Benz of Columbus responded

LWITTHOWARD, thank you for sharing your positive experience! We're delighted to hear that Rachelle and Jason provided you with fantastic service. We'll be sure to pass along your compliments to Rachelle and Jason, as we know they will appreciate the recognition. If there's anything more we can assist you with, please feel free to reach out. We value your business and look forward to serving you again.

January 31, 2024

This dealership is extremely helpful. Everyone was kind. They go out of their way to provide excellent customer service. More

by BEVERLYAPUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2024 -

Mercedes-Benz of Columbus responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our dealership was extremely helpful and that everyone was kind. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to let us know. We appreciate your business and look forward to serving you again in the future.

January 29, 2024

Haley is wonderful! She is very understanding, knowledgeable, and a very genuine person. Had a great experience with her. More

by AMYIVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2024 -

Mercedes-Benz of Columbus responded

AMYIVEY, thank you so much for your glowing review! We're thrilled to hear about your positive experience with Haley. It's wonderful to know that she was understanding, knowledgeable, and left you with such a great impression. We'll be sure to pass along your kind words to Haley, as we know she will appreciate the recognition.

January 27, 2024

Very responsive and made me feel appreciated as a customer. Made sure I was happy with the service. More

by tswright9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Whatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Tolbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2024 -

Mercedes-Benz of Columbus responded

Thank you so much for your kind words! We greatly appreciate your feedback and are delighted to hear that you found our team responsive and that you felt appreciated as a customer. We look forward to serving you again and appreciate your continued support!

January 27, 2024

Lauren was very kind, responsive, well-versed and helpful throughout the entire process. Excellent customer service = happy customer! More

by JT Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2024 -

Mercedes-Benz of Columbus responded

JT, thank you so much for your wonderful feedback! We're delighted to hear that Lauren provided you with excellent customer service. It's fantastic to know that her kindness, responsiveness, and expertise made a positive impact on your experience. We truly appreciate your kind words and are here to assist you whenever you need us. Your satisfaction is our priority, and we look forward to serving you again.

January 26, 2024

Excellent service always Excellent service always! Everyone is pl More

by JUDYJUDYJUDYINGA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene, Nadie
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Feb 08, 2024 -

Mercedes-Benz of Columbus responded

Thank you for sharing your feedback about Rene and Nadie! We will pass on your kind words to them. We look forward to assisting you again in the future and please let us know anytime we can be of assistance.

January 26, 2024

Rachelle was very helpful. She did some research, analyzed and quickly solved our problem. I also had good help in the parts dept. The young man there found and ordered the More

by nick240d
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2024 -

Mercedes-Benz of Columbus responded

That's fantastic to hear, nick240d! Thank you for taking the time to share your positive experience with Rachelle and our parts department. We're thrilled that Rachelle's research and analysis quickly resolved your problem. Our team is dedicated to providing excellent service, and we appreciate your acknowledgment. If you ever need assistance in the future or have any more feedback, feel free to reach out. We look forward to serving you again. Satisfied customers like you make our efforts truly rewarding!

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