Mercedes-Benz of Columbus - Service Center

Rachelle is top notch and provides the warm, personal and professional service that I have come to expect, and she never fails. Her advice is honest, explaining the services that we need and those that are n professional service that I have come to expect, and she never fails. Her advice is honest, explaining the services that we need and those that are not needed (for the time being). The integrity and knowledge that she has shown me gives me the confidence that has earned my loyalty to M-B of Columbus. More

Lauren was excellent. She made it very convenient for me, since I had to be at work they came to my job location to drop my car off and take the demo. She made sure, I w She made it very convenient for me, since I had to be at work they came to my job location to drop my car off and take the demo. She made sure, I was taken care off. Thank you Lauren! More

excellent service. very friendly as always.timely,gave me a loaner,wil be back again and will refer cusomers very friendly as always.timely,gave me a loaner,wil be back again and will refer cusomers More

Warranty company advised me since Rachel started another claim instead of using the open claim that CarMax started for the same issue is the reason their not able to approve my claim since the new ticket sh claim instead of using the open claim that CarMax started for the same issue is the reason their not able to approve my claim since the new ticket showing I’m over my miles. More

Pleasantly surprised by their services. I expected extreme pricing but was pleasantly surprised that the diagnosis was waved when I used their services. They also offered ways to return my I expected extreme pricing but was pleasantly surprised that the diagnosis was waved when I used their services. They also offered ways to return my vehicle to me. I have solicited other Mercedes services and have found them to be more expensive and they don't offer any of the services that Mercedes of Columbus offers. Service was cheerful and helpful also. More

2nd recall in two years Not good for a Mercedes. I am disappointed to say the least I am disappointed to say the least More

Was told car was ready drove 2 hours to get there to find out they did not even have a tire for my S63:AMG, not even an apology out they did not even have a tire for my S63:AMG, not even an apology More

Rachelle was professional and welcoming. Waiting area was accommodating with refreshments and comfortable seating while waiting. The service was quick and efficient. I spent a little over a Waiting area was accommodating with refreshments and comfortable seating while waiting. The service was quick and efficient. I spent a little over an hour there for my car to be serviced which included a complimentary hand wash and vacuum. I will be returning to this location for all of my future services and highly recommend working with Rachelle and the rest of Mercedes Benz Columbus staff. More

Excellent customer service, the team stayed late to get our tire mounted. A positive end to a bad day with a blown tire. our tire mounted. A positive end to a bad day with a blown tire. More

Everything handled in a prompt and courteous manner. Dealership waiting room clean and well stocked. Dealership waiting room clean and well stocked. More