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Mercedes-Benz of Columbia
Columbia, MO
988 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available, at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 988 reviews
September 22, 2014
This guy knows his stuff! When I first started looking for my new Mercedes, I wasn't sure what I wanted. David is extremely knowledgeable and showed me every model I wanted to When I first started looking for my new Mercedes, I wasn't sure what I wanted. David is extremely knowledgeable and showed me every model I wanted to see. He was able to answer my many questions about each model right away. He guided me through the entire process and I certainly felt as if I was part of the family there. I will definitely be going back for my next purchase! More
by jla9a9
Employees Worked With
September 22, 2014
First ever pleasant car buying experience! I took my daughter to Mercedes to look for her first car and I was referred to David. He was knowledgable, friendly, and funny! He wasn't pushy and fo I took my daughter to Mercedes to look for her first car and I was referred to David. He was knowledgable, friendly, and funny! He wasn't pushy and for the first time ever I actually enjoyed buying a vehicle! He explained the details of the cars we looked at, like future servicing costs, maintenance schedules, etc. He was patient with all of our questions as well. He's called me on several occasions to see how my daughter liked her car and how she was doing in general. He even remembered that she would be starting school soon and called afterward to see how it was going! It was such a fantastic experience that I actually started looking for a different car for myself and ending up buying again! Pretty soon I plan on taking my son in for his next car. I have owned several vehicles in my life and dealt with numerous salesmen, some ok, & some not so pleasant. David is the first salesman that I actually had a fun time buying a car from and now consider a good friend! I would recommend him to anyone thinking of purchasing a new or used vehicle. David, Gus, & the rest of the staff at Joe Machens Mercedes Benz are incredible! I will never go anywhere else.....unless I'm following these guys there! More
by Drewan94
September 18, 2014
If you want a great car, salesperson, staff, service depart This dealership is the best!! We have bought two mercedes here and Paula and the staff are 100% plus!! I would recommend them or at least go see the This dealership is the best!! We have bought two mercedes here and Paula and the staff are 100% plus!! I would recommend them or at least go see them if you are looking for a great car and staff, it couldn't be more professional and no pressures! More
by mistymalan
September 14, 2014
purchased vehicle over the internet. Excellent transaction Found this vehicle via the internet and purchased it sight unseen. The two year old vehicle was as described by the sales people (Paula and Gus). Ex Found this vehicle via the internet and purchased it sight unseen. The two year old vehicle was as described by the sales people (Paula and Gus). Excellent transaction all around and Paula provided exceptional post sales support to solve a transportation issue that surfaced with a shipper I had contracted with to transport the vehicle. More
by timothy
October 12, 2012
All of the staff were professional and worked to find the vehicle that best fit me and the needs of my family. This was by far the best car-buying experience I could have imagined. The team listened to us, r vehicle that best fit me and the needs of my family. This was by far the best car-buying experience I could have imagined. The team listened to us, recommended vehicles, explained available options and with no pressure, gave us the information we needed to make our selection. After our purchase they went over the owners guide with us and all of the vehicle functions. They took us through their facility including the parts and service departments. The staff are concerned with our on-going satisfaction with our vehicle. Their service and support start the minute you enter the lot and don't end with the sale. I would recommend the Joe Machens Automotive Group to anyone including my parents or children. I am certain that they will do everything they can to find the right vehicle for each person that visits their showroom. They will make you feel a part of their family during your purchase and will provide the on-going service and support that they would want someone to provide to their own families. My overall impression is that the staff are professional and knowledgeable about their products and the automotive industry. Your satisfaction is their number one priority overall. We worked mainly with Jon Sheltmire on our purchase and would recommend him. We also received a great deal of information from Chris Yllescas. Neither of these staff members were on the list to select from for the review. More
by m3buyer
Employees Worked With
John Sheltmire, Chris Yllescas
June 20, 2012
It was a nice experience. Mick was very professional,respectful, polite and accomodating. In fact, we bought two Mercedes from him on account of his salesmanship. If he is not there, I woul professional,respectful, polite and accomodating. In fact, we bought two Mercedes from him on account of his salesmanship. If he is not there, I would not like to go to that dealership. I have been driving Merceds for the last 10 years and have never found such as nice salesman. More
by Ravinder Puri
Employees Worked With
Mick Pattrin
October 31, 2006
I have never in my life felt so taken advantage of. leaving out the details, I have been around high end cars all my life and I have never seen a more rag tag service dept. Mercedes should be ashamed t leaving out the details, I have been around high end cars all my life and I have never seen a more rag tag service dept. Mercedes should be ashamed to have their name anywhere with in 100 miles of that place. And that is putting it nice. There was however one nice guy named Chris that tried to patch up the damage that was done. If I had any advice to Chris, Get away from that place. I guess thats what you get when the dealer has a tiny Mercedes Symbol eclipsed by a Cadi, Mazda, and Kia sign. All in all, shame on me for going! More
by imcamrun
January 06, 2006
Would I recommend this dealership? No. Would I still pay the visit there for my car? I have no choice because this is the only mercedes service center within the 100 miles radius. Just an advice, make pay the visit there for my car? I have no choice because this is the only mercedes service center within the 100 miles radius. Just an advice, make an appointment with Chris instead of Jim if you really have to service your car there. If you have a choice, just go to somewhere else. More
by Giordano
Employees Worked With
Jim
