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Mercedes-Benz of Columbia
Columbia, MO
1,002 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available, at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,002 reviews
May 29, 2016
Great experience! Everyone was very friendly and didn't pressure you to buy. They are very knowledgable on their vehicles and are always happy to answer your questions. Everyone was very friendly and didn't pressure you to buy. They are very knowledgable on their vehicles and are always happy to answer your questions. Highly recommend! More
by adh757
Employees Worked With
March 16, 2016
Poor Customer Service, Poor Communication, Poor Mechanics. I sent the message below to both Scott Calhoun and Gus Aslanidis, the sales managers at the dealership. After almost a week I still have not received I sent the message below to both Scott Calhoun and Gus Aslanidis, the sales managers at the dealership. After almost a week I still have not received a call or response from either individual. I have taken the car to another mechanic and it is currently being looked at. ----------------------------------------------------------------------------------------------------- I recently purchased a 2011 MKZ from Greg Woods at the dealership. Greg and Adam (finance) have been very kind and did a good job of getting the financing done and the car ready to buy. However, I purchased this vehicle because it had a clean Carfax record with zero incidents listed. I didn't have the car inspected by another mechanic because I assumed that a car with less than 50,000 miles and a clean title/Carfax would be a safe bet. When my fiancé and I took the car for a test drive we noticed that the car had a wobble and a vibration while driving. When I got back to the dealership I mentioned the wobble to Gregg in the anticipation that they would investigate. When I came in to sign for the vehicle I picked it up and immediately noticed the car was still vibrating/wobbling. We also noticed that a brake light was out which seemed odd for a car that just passed inspection. I called Gregg and he promptly put me in contact with the service team and setup a time to bring the car in on 2/23. On 2/23 the first time the team had the car they found that a wheel was bent and said they had it repaired. Two days later I had the car back to the shop because it was still vibrating, I took a mechanic for a test drive and he agreed the car was wobbling. I left the car there and they gave me a ride back to work. They called on the 2/26 and a friend dropped me off back at the dealership. They stated that they had re-balanced the tires and straightened the steering wheel because it was slightly off center. Chris stated that "I could pick up the car tonight, or I could leave it with them and they could make sure it was 100%." I replied with "why don't you go ahead and keep it." Chris then said, "Well why don't you come grab it and take it for a spin and see if it is still wobbling." I kept the car for the weekend and the car was still wobbling it was now also making a creaking/crunching noise when I would go to brake. I called back on 2/29 and told Chris that this was becoming quite tiring and I would just like the car to be fixed. At this point I was having to take time off of work to get the car into the shop and to pick it up. I had also had to find rides from friends to get back to the shop to pick the car up. I think it is normal that anyone would be frustrated at this point. Chris had one of the guys pick the car up the next day and left me with a loaner for three days. They returned the car on 3/3 and told me they had to replace the front left strut and also replaced two rear tires. I asked, "Why did you replace the tires?" Chris stated, "To be honest, the tires on there are junk." However, two of those same tires remain on the front end of the vehicle. On 3/3 I called back after I received the car that day and told Chris that the car was still making the creaking noise as it was braking. One of the two things I asked to have looked at was not repaired, nor could the mechanics speak to if it had even been looked at. Chris asked that I bring the car in over the weekend and a mechanic will listen to the noise. On 3/5 I brought the car in and Kyle (Service Manager) jumped in the car to listen to the noise. He then instructed me to call Chris on Monday. On Monday I called Chris and he said he would have someone come pick it up the next day. I told Chris "If you all can't fix the car this time, I am going to have another mechanic fix it and send the dealership the bill." Chris explained they would get it fixed. I received the car back on 3/8 and it was no longer making the creaking noise. The mechanic said that the "Caliper was rubbing." I am emailing you today because the car is still not driving correctly (still wobbling). I have an appointment to have the car inspected by another mechanic early next week. I reached out to the original purchaser of the car and she stated that they car had been in an accident/incident and that Carfax should have shown the incident (it doesn't). She also stated that she had to file a claim with the insurance. I feel like I have been more than patient with this team but I have really lost my patience. I am by no means mechanic but when you have symptoms of a bent wheel, a broken strut, a steering wheel that isn't aligned, and a caliper that is "rubbing," I would hope any mechanic could gather that something wasn't right with the front-end suspension. It took the team the 3rd time of seeing the car before they realized a strut was bad. I am at my wits end at this point. If this team cannot fix the car I will have another mechanic fix the car and I will be sending the bill to the dealership. More
by Drmordica
November 22, 2015
Easy and Friendly We won't go anywhere else. I do not like dealing with car dealerships but when going to Joe Machens Mercedes there is no pressure and they always work We won't go anywhere else. I do not like dealing with car dealerships but when going to Joe Machens Mercedes there is no pressure and they always working with us when making a deal. David Facio has made our latest two car purchases very smooth transactions and he goes out of his way to ensure that we are satisfied with our purchase in all aspects. More
by Kassie
Employees Worked With
September 15, 2015
Service & Service Director My name is Kay Graves. I live in Orlando FL. visit here in Columbia,Missouri. I own a CLS 550. I had a big transmission replacement that was going to My name is Kay Graves. I live in Orlando FL. visit here in Columbia,Missouri. I own a CLS 550. I had a big transmission replacement that was going to cost me tons of money. Kyle Lawrence & Mallorie Triebush made me feel so relax & so stress free. They talk me threw all the steps,Kept contact of the out come of the work progress. They put me in a loner that was suitable for my needs, & for my visit here in Columbia,Missouri. I swear if i have any issues i will seek them first before calling anyone else. again Thank you guys for making my visit here the best & Thank you for being so understand & making my stay great. I give them both 100% Great job! More
by Kkwon
Employees Worked With
Kyle Lawrence & Mallorie Triebush
September 02, 2015
Great sales service from Chris We recently bought an e350 wagon sight unseen. It was the easiest--and best!!-- car buying experience we've ever had. Chris was highly knowledgeable, We recently bought an e350 wagon sight unseen. It was the easiest--and best!!-- car buying experience we've ever had. Chris was highly knowledgeable, forthcoming with information and readily available to answer ANY question--and I had tons of questions because it was a pre-owned car. He even smelled the car for me and talked one of his colleagues into "showing" me via video how easily a grown man could come in and out of the way back! When the car arrived, it was just as described (including scent free!). If anything, he went way out of his way to make sure I knew of the tiniest scratch. Love the car, and love it that I came from a great buying experience. Trustworthy, enthusiastic and a pleasure to work with is how I'd describe Chris and his dealership. More
by Happy driver
Employees Worked With
Chris Yllescas
August 08, 2015
A Class Act Scott Calhoun and Luke Woods went above and beyond to make my car buying experience one of the best I have ever had. I am about 90 miles away from the Scott Calhoun and Luke Woods went above and beyond to make my car buying experience one of the best I have ever had. I am about 90 miles away from the dealership so a good portion of my negotiations were completed over the phone. There is always a concern that when you make the trip in that the deal all of a sudden changes. But, not in this instance. Everything was as we discussed by phone and went very smoothly. I will be back, I am a stickler for honesty and ethical business practices and my experience at Joe Machens was stellar! More
by MMax Boat Sales
July 20, 2015
Stress free experience Scott and Mick were wonderful! They found us a car in our budget and made it work! Plus added extra to make the experience that much better!! Scott and Mick were wonderful! They found us a car in our budget and made it work! Plus added extra to make the experience that much better!! More
by Cgdiaz08
Employees Worked With
Mick Pattrin, Scott Calhoun
June 17, 2015
Exceptional experience Everyone was very friendly and helpful. Really a nice and easy transaction. Would certainly recommend this dealership for anyone who is a serious buy Everyone was very friendly and helpful. Really a nice and easy transaction. Would certainly recommend this dealership for anyone who is a serious buyer. Mick Pattrin was very helpful and really all reps working the two days we visited the dealership were very friendly. More
by Marie teresa
Employees Worked With
Mick Pattrin
May 08, 2015
Great Car Buying Experiece We just purchased a 2015 c400 and the experience was great! Everyone at the dealership was more than accommodating and very nice to us. We especially We just purchased a 2015 c400 and the experience was great! Everyone at the dealership was more than accommodating and very nice to us. We especially want to thank Kris An and Scott Calhoun! Has to be the best car buying experience we have had. More
by ajnos35
Employees Worked With
Scott Calhoun, Kris An
May 07, 2015
Paula Chapman MB I live about 2 hours away, Paula Chapman was very informative and very patient with my constant texts to her about the car I wanted. She bent over bac I live about 2 hours away, Paula Chapman was very informative and very patient with my constant texts to her about the car I wanted. She bent over backwards to get the price where I wanted it and a good price for my trade in. I ended up getting my dream car and I'm extremely pleased with it. Even after I Purchased the car she still keeps in contact with me asking how I'm liking it and how it's doing. Which is extremely rare. Most sales assoicates go radio silent after you purchase your car. I'm so happy with the amount of service I recieved. We did every over text and the car and paper work was ready when I got to the dealership. I was in and out very quickly. I highly recommend Joe Machens and especially Mercedes and Paula Chapman. Even though I was just buying a C Class, I was treated as if I were buying a S Class. Thank you Joe Machens and Paula Chapman. More
by MBLover
Employees Worked With
Paula Chapman
