Mercedes-Benz of Collierville

Courteous & Helpful All of the employees with whom I came in contact were courteous & helpful. The fact that the service department was open on Saturday was of primary im All of the employees with whom I came in contact were courteous & helpful. The fact that the service department was open on Saturday was of primary importance to me. More

Very good and friendly people I had a very good experience every one was so nice to me loveed the people there. They even got me a very good rate for the financing part. I had a very good experience every one was so nice to me loveed the people there. They even got me a very good rate for the financing part. More

car purchase I believe the personnel work as best they could to get me the best deal. They explained the procedure and suggested several options that they felt wou I believe the personnel work as best they could to get me the best deal. They explained the procedure and suggested several options that they felt would work for me. More

highly recommended great place to have your vehicle serviced and they don't try to rip customers off with add on fees. this was my first visit to Mecedes-Benz of Collie great place to have your vehicle serviced and they don't try to rip customers off with add on fees. this was my first visit to Mecedes-Benz of Collierville, and not my Last More

Outstanding Service! The service was Courteous and Prompt from arrival to departure. Brandon Taylor, appeared genuinely concerned with the well-being of both my wife and m The service was Courteous and Prompt from arrival to departure. Brandon Taylor, appeared genuinely concerned with the well-being of both my wife and me. He took the time to explain exactly what was going on at different phases of our service. The dealership appeared to be clean and welcoming, hot coffee and pastry was readily available; my Grandson really enjoyed the Kids play area. More

Great Alan Morgan - Sales and Brandon Taylor - Service are a great team! Alan has been a. Salesperson for us for over a dozen years. Brandon is new but a Alan Morgan - Sales and Brandon Taylor - Service are a great team! Alan has been a. Salesperson for us for over a dozen years. Brandon is new but a great addition to the team. More

Excellent Car Buying Experience Nice, friendly, knowledgable, personable sales representatives. Everyone at the dealership made you feel welcome. Very helpful without feeling pressur Nice, friendly, knowledgable, personable sales representatives. Everyone at the dealership made you feel welcome. Very helpful without feeling pressured. Very good prices on the vehicles also. More

10,000 mile check up This went well and am so glad that it is part of the overall protocol and experience. The only business opportunity I see is that my appointment was This went well and am so glad that it is part of the overall protocol and experience. The only business opportunity I see is that my appointment was originally supposed to take two hours and it actually took four. It was a busy Friday afternoon and I understood the delay, however, it was a little bit of a lengthy wait that I was happy to do but wish I had been told four hours instead of two for planning purposes. That being said I love my car and love that Mercedes takes the time to recommend what it takes to make the car be most efficient. The staff makes me feel like part of the family and did everything they could to make this the most positive of experiences and I so appreciate everyone there. More

Bonita Saffold's Mercedes-Benz of Collierville Experience The entire team was great, especially Christy, John and Harold. They each played huge role in my purchase experience. From the moment that I walked th The entire team was great, especially Christy, John and Harold. They each played huge role in my purchase experience. From the moment that I walked through the doors, the team made me feel like I was a special customer. Customer Service is huge for me. How a customer is treated on their initial experience can determine a customer's return. Each time I visited the dealership, I was greeted with smiles and friendliness. I left Mercedes-Benz of Collierville feeling like I was a part of their family. More

Front and rear brake replacement I brought my ML350 in for front and rear brake replacement. Everyone at the dealership was friendly and most helpful. I was told it would take about I brought my ML350 in for front and rear brake replacement. Everyone at the dealership was friendly and most helpful. I was told it would take about 4 hours to complete the service work. I asked about possibly using a courtesy car while the service work was being completed. They said since it was a Saturday, there were no courtesy cars available. We are always offered a courtesy car at the BMW dealership. Other than having to spend 4 hours at the mall across the street because I was stranded, everything went well. To their credit, they did finish the service work about 1 hour earlier than expected. I would definitely recommend this dealership. More