Mercedes-Benz of Collierville

Extremely disappointed in this service department I have a 2012 C250 and have taken my car into Mercedes Benz of Collierville for over 4 years. 90% of the time I have taken my car in for a problem and I have a 2012 C250 and have taken my car into Mercedes Benz of Collierville for over 4 years. 90% of the time I have taken my car in for a problem and it has come back with another problem. The service department has long wait times and the service is sub-par at best. I took my car in for an oil leak and they diagnosed a hose replacement. The hose was 75.00 the LABOR was 347.00 I paid my bill and went on my way. Within one hour of pick up my engine light came on and my car sounded like a tank. Now mind you, before taking it in the car ran fine, it was leaking oil but it showed no engine light and it ran smoothly. Prior to this visit, I took it in for an oil change and after that the diagnostic (slippery when wet) sign was disabled. Prior to that it took 8 hours for a 2 hour job. The service person forgot about me and my car. My service person was John G. He was great! It was everyone else that has been awful. This dealership is horrible. More

Best service and service writers! Excellent communication about what needed to be done and efficiently serviced my car even though I didn’t have an appointment about what needed to be done and efficiently serviced my car even though I didn’t have an appointment More

Great Fernando displayed a pleasant attitude eager to assist and please the customer. I like that he was attentive and positive about their ability to deli Fernando displayed a pleasant attitude eager to assist and please the customer. I like that he was attentive and positive about their ability to deliver results. He asked the mechanic Greg to ride with me to make sure he understood the issue I was having with my car. Greg was friendly and confident and I appreciate that! Keep up the great work. It refreshing to know that Mercedes of Collierville recognizes a collaborative team makes it work. Thanks guys! More

The staff at the dealership are what makes a difference. John is a great service advisor and did a great job explaining the work to be done. John is a great service advisor and did a great job explaining the work to be done. More

Everyone was very friendly and efficient! Thank you. I would be happy to shop here again in the future. Thank you for a wonderful experience. would be happy to shop here again in the future. Thank you for a wonderful experience. More

Excellent Customer Service Great customer service by the service department at MB Collierville. They are professional and honest. My service advisor kept me well informed about Great customer service by the service department at MB Collierville. They are professional and honest. My service advisor kept me well informed about my vehicle. More

Great inventory to select from good locationGreat place to shop ! Beautiful dealership! Polite employees, well trained people to answer your questions and help you for any need you may have. to shop ! Beautiful dealership! Polite employees, well trained people to answer your questions and help you for any need you may have. More

This was the greatest car buying experience I ever had. Mr. Terry Schultz showed my wife & I superb professionalism & matchless service making our visit memorable! Mr. Terry Schultz showed my wife & I superb professionalism & matchless service making our visit memorable! More

MB Colliverville I continue to have good experiences with the service team at MB Collierville. In addition to my service visit, my advisor informed me of a recent adv I continue to have good experiences with the service team at MB Collierville. In addition to my service visit, my advisor informed me of a recent advisory that had not yet been communicated to me by MBUSA. The work performed by technicians and presentation of my CLS was spot-on. Thanks again, Al Whitney More

Honest and transparent. Very professional and congenial environment with a focus on lessening to the customer and meeting his needs and expectations. I was treated with car Very professional and congenial environment with a focus on lessening to the customer and meeting his needs and expectations. I was treated with care and the focus was on the customer satisfaction. More