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Mercedes-Benz of Collierville
Collierville, TN
1,063 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 10, 2023
Everyone was helpful and friendly. They asked pertinent questions and provided helpful suggestions. We were pleased with the results. They asked pertinent questions and provided helpful suggestions. We were pleased with the results. More
by gsimpson
Employees Worked With
Jim Calhoun, Bryan Jacobs
December 06, 2022
I traded my car for a SUV October 1, 2022 and it took over a month for payoff. This resulted in calls and harassing letters from Mercedes Financial Services due to the fact Mercedes Collierville had not over a month for payoff. This resulted in calls and harassing letters from Mercedes Financial Services due to the fact Mercedes Collierville had not paid the traded car off. I explained to MFS the car was traded, i was informed to take it up with the dealership but payment was pass due and a negative report would be sent to the credit bureaus. After many daily calls to MB Collierville and voicemails for over a month. I finally received a call back and had to go in a re-sign additional paper work. During this process of waiting for a call back, i was advised to make a payment which would be sent back to me once everything was resolved. However, after speaking to the Byran in finances the first payment on the SUV would be extended one month. Now, I owe additional money and my payment would not be returned. Obviously, someone failed to do what was right with this whole deal and I got caught in the middle holding the bag with a hole in it. I tried endlessly to call the manager Hal Williams to no avail. I guess calling the president of the United States would have been easier. This is my last purchase from this dealership. More
by lanevanessa78
Employees Worked With
Richard and Bryan in finances
November 18, 2022
Everything was done in a timely manner! !! Of course $700 for an oil change is crazy but I shouldn’t have bought a beautiful G Wagon if I couldn’t afford it!!! !! Of course $700 for an oil change is crazy but I shouldn’t have bought a beautiful G Wagon if I couldn’t afford it!!! More
by Ben
Employees Worked With
Jay
November 15, 2022
I called at 7:30 on a Monday morning telling Courtnay that I needed new tires for my wife's car. She said no problem, they are in stock, come on over. We got the car back with 4 new tires, mounted an that I needed new tires for my wife's car. She said no problem, they are in stock, come on over. We got the car back with 4 new tires, mounted and balanced, by noon. More
by bob.moore
Employees Worked With
Courtnay
