Mercedes-Benz of Collierville

Service visit including overall experience at Mercedes-Benz of Collierville was above and beyond my expectations Mercedes-Benz of Collierville was above and beyond my expectations More

Great work. Timely and professional. Communication was good throughout the repairs. I will come back again. Timely and professional. Communication was good throughout the repairs. I will come back again. More

The service was excellent, but the wait time sucks. The service advisor sucks. I waited about 3 hour. that was entirely too long.. The service advisor was not as verbel as he should have been. I as The service advisor sucks. I waited about 3 hour. that was entirely too long.. The service advisor was not as verbel as he should have been. I asked him to send me some information on my next service. Do you think I have received it. When I checked out he was nowhere to be found. I will not use him the next service visit. More

My express service was great. I went for an oil change then decided that I needed a brake flush. I didn’t have any problems receiving this service. I went for an oil change then decided that I needed a brake flush. I didn’t have any problems receiving this service. More

It was a pleasant experience. Employees are nice,, friendly, and efficient. Thanks for the shuttle to the mall! Employees are nice,, friendly, and efficient. Thanks for the shuttle to the mall! More

Friendly staff. I like the pock up and drop off service. Mr. Love is an outstanding employee. I like the pock up and drop off service. Mr. Love is an outstanding employee. More

Terry, Harold and Rich made of purchase experience extraordinary! Polite, professional and informative Team!! Thank you!!! extraordinary! Polite, professional and informative Team!! Thank you!!! More

Very Friendly and Efficient! They were able to see us early upon arrival. They shuttled us to nearby shopping. Great service- They were able to see us early upon arrival. They shuttled us to nearby shopping. Great service- More

Everyone we came in touch with was awesome to us. They treated us like family. They treated us like family. More

We dropped our car off for a diagnostic and when we picked it up, it was wrecked/damaged on the front left. Had to call, visit in person, and email repeatedly to get any action. They tried to frame a t picked it up, it was wrecked/damaged on the front left. Had to call, visit in person, and email repeatedly to get any action. They tried to frame a tow truck for the incident, but never provided proof of anything. Service Manager, Chandler Matthews, was aggressive, rude and unprofessional. They finally agreed to fix it and assumed liability. Then they did the sloppiest job possible, the side turn signal light is still missing, paint is still bad, trim is torn up (they didn't even attempt to replace that). When we brought it to the attention of the GM, Armandi Hadjini, he basically said it looked better than it did before because it's an old car. No one leaves their vehicle with a Service dept at a dealership with the expectation that you may get it back in worse condition with damages and that's just too bad. I would NEVER go there again. Take your business to Mercedes of Memphis instead or anywhere else really! More