Mercedes-Benz of Collierville

This dealership has been a nightmare to work once I left the lot with my vehicle. As we all may know, when canceling a gap policy, it's prorated. I called for almost 2 months trying to get the cancelation p the lot with my vehicle. As we all may know, when canceling a gap policy, it's prorated. I called for almost 2 months trying to get the cancelation processed with no callbacks until I asked for the store manager. Then the call came and I was advised that I would have the check by the end of February. It's March, still no check. I called and asked for the store manager and when asked what about? Was told "someone" would call me back. They continued to give the reason for no call back was because they were so busy. Do not expect to be treated well once you leave the lot. This team doesn't lead sales for customer service. Just sales. More

Service representatives always greet you in a timely manner and let you know what the next step is. Waiting area is nice and tidy and your service rep keeps you updated on how much longer the wait is. manner and let you know what the next step is. Waiting area is nice and tidy and your service rep keeps you updated on how much longer the wait is. More

Steve Wooten was phenomenal! I love my car! The service side of Mercedes has been top notch. I love my car! The service side of Mercedes has been top notch. More

John Galvalisi in service is the best service writer I've come across in over 35 years of owning cars. He communicates effectively, is efficient and has helped us out in several situations getting the correc come across in over 35 years of owning cars. He communicates effectively, is efficient and has helped us out in several situations getting the correct service on our Sprinter Van. Thank you John!!! More

Service was quick & fast at an appropriate timely manner and Robin Walker was super nice. and Robin Walker was super nice. More

Carlos LeBron made the difference. He is by far the best service person I have ever had in my history of Mercedes ownership He is by far the best service person I have ever had in my history of Mercedes ownership More

Our salesman, Larry Murphy, was very helpful and knowledgeable about the vehicle. Took his time in showing the features and answering all our questions. It was a pleasure doing business with him. knowledgeable about the vehicle. Took his time in showing the features and answering all our questions. It was a pleasure doing business with him. More

A perfect transaction: Jim Calhoun in sales was fantastic as usual as was Byron Jacobs in Business Management. Armandi Hajdini Worked out a great deal for us and delivery was a breeze. Thank you! as usual as was Byron Jacobs in Business Management. Armandi Hajdini Worked out a great deal for us and delivery was a breeze. Thank you! More

We just purchased our 3rd Mercedes from Collierville and the sales team just gets better and better. Thank you for a great experience! Ronda & Jerry the sales team just gets better and better. Thank you for a great experience! Ronda & Jerry More

I absolutely love this place and refuse to go anywhere else! I have only had one bad experience with them, but they quickly made it right. else! I have only had one bad experience with them, but they quickly made it right. More