Mercedes-Benz of Collierville

I’ve been in this store several times for both sales and service, and while the vehicles speak for themselves, the leadership on the floor is shocking to witness. There’s one individual, a short, dark-haire service, and while the vehicles speak for themselves, the leadership on the floor is shocking to witness. There’s one individual, a short, dark-haired man with an accent, usually in a flashy pinstriped suit that seems to believe intimidation and humiliation are the keys to management. I've personally watched him lash out at employees in front of customers, barking orders, talking down to them, and creating an atmosphere of pure discomfort for me and the people around me. It's honestly hard to enjoy the buying or servicing experience when the staff looks like they’re animals just beaten by their owners. No one deserves to be treated that way, especially not in front of paying clients. It’s a shame, because the team is always capable and hardworking, they just clearly aren't being led with any respect. If anyone in upper management is paying attention, I strongly suggest spending a day here unannounced. The problem isn't the staff, it’s the unchecked ego in the pinstripes. After what i've witnessed recently, I'll be taking my future business to Memphis. More

The service department for this dealership was ineffective in repairing my vehicle and non-responsive in providing a fair and reasonable proposal to honor its warranty obligation. associated with ineffective in repairing my vehicle and non-responsive in providing a fair and reasonable proposal to honor its warranty obligation. associated with the vehicle repair. On Friday, June 20, I took my 2014 Mercedes Benz ML350 to the service department for a scheduled maintenance appointment. At that time, I also informed the service advisor of several warning message lights that had recently come back on the vehicle dash. These warning lights first activated in December 2024. And the service technician recommended extensive and costly repairs be executed.to correct the related problems. A two year written warranty was given on the parts and labor comprising the repair. After retrieving my car from the dealership service center on Friday evening, June 20, I had to take it right back on Saturday, June 21, because the same warning message lights came on again.. Since no one from the dealership's service department called me to follow-up on this matter I made several attempts to contact my service advisor via telephone or text message to resolve this matter. Thus far, I have not received a reply from the service advisor. On Friday morning, ,June 27, I left a message for the service center manager and the dealership general manager; I am still awaiting a reply. More

All were courteous, provided me the the opportunity to get my work done while waiting on the service to be completed get my work done while waiting on the service to be completed More

Thad was very helpful in getting me new wheels. The sales mger also helpful negotiate the purchase. The sales mger also helpful negotiate the purchase. More

John Galvalisi is an absolute rock star. His attention to detail and dedication to client service is awesome His attention to detail and dedication to client service is awesome More

Had a great experience with the service department this past Saturday. Quick turnaround, good visibility into the health of my E550 and future service recommendations. Josh was awesome. past Saturday. Quick turnaround, good visibility into the health of my E550 and future service recommendations. Josh was awesome. More

I was accommodated quickly. While I was rudely turned away from the Memphis location, Collierville is always kind and helpful. I really appreciate it. While I was rudely turned away from the Memphis location, Collierville is always kind and helpful. I really appreciate it. More

Excellent experience with this dealership. Michael Waldon was outstanding. Very knowledgeable. I highly recommend him and the dealership. Michael Waldon was outstanding. Very knowledgeable. I highly recommend him and the dealership. More