Mercedes-Benz of Collierville

The service department for this dealership was ineffective in repairing my vehicle and non-responsive in providing a fair and reasonable proposal to honor its warranty obligation. associated with ineffective in repairing my vehicle and non-responsive in providing a fair and reasonable proposal to honor its warranty obligation. associated with the vehicle repair. On Friday, June 20, I took my 2014 Mercedes Benz ML350 to the service department for a scheduled maintenance appointment. At that time, I also informed the service advisor of several warning message lights that had recently come back on the vehicle dash. These warning lights first activated in December 2024. And the service technician recommended extensive and costly repairs be executed.to correct the related problems. A two year written warranty was given on the parts and labor comprising the repair. After retrieving my car from the dealership service center on Friday evening, June 20, I had to take it right back on Saturday, June 21, because the same warning message lights came on again.. Since no one from the dealership's service department called me to follow-up on this matter I made several attempts to contact my service advisor via telephone or text message to resolve this matter. Thus far, I have not received a reply from the service advisor. On Friday morning, ,June 27, I left a message for the service center manager and the dealership general manager; I am still awaiting a reply. More

All were courteous, provided me the the opportunity to get my work done while waiting on the service to be completed get my work done while waiting on the service to be completed More

Thad was very helpful in getting me new wheels. The sales mger also helpful negotiate the purchase. The sales mger also helpful negotiate the purchase. More

John Galvalisi is an absolute rock star. His attention to detail and dedication to client service is awesome His attention to detail and dedication to client service is awesome More

Had a great experience with the service department this past Saturday. Quick turnaround, good visibility into the health of my E550 and future service recommendations. Josh was awesome. past Saturday. Quick turnaround, good visibility into the health of my E550 and future service recommendations. Josh was awesome. More

I was accommodated quickly. While I was rudely turned away from the Memphis location, Collierville is always kind and helpful. I really appreciate it. While I was rudely turned away from the Memphis location, Collierville is always kind and helpful. I really appreciate it. More

Excellent experience with this dealership. Michael Waldon was outstanding. Very knowledgeable. I highly recommend him and the dealership. Michael Waldon was outstanding. Very knowledgeable. I highly recommend him and the dealership. More

The Business Manager explains the extras, but once you pay for them, you realize that by the time you need them, they will have expired for mileage, so they are useless. Prepaid maintenance is good, but a pay for them, you realize that by the time you need them, they will have expired for mileage, so they are useless. Prepaid maintenance is good, but again, there is an inconsistency between what the service advisor says and how much you can purchase. Miscommunication among the team leads to customer frustration. More