Mercedes-Benz of Coconut Creek

Dave Duffield, shop foreman was outstanding in resolving my issue. He worked tirelessly with Mercedes Corporate in troubleshooting and diagnosing my problem ensuring that the proper outcome was reached. My my issue. He worked tirelessly with Mercedes Corporate in troubleshooting and diagnosing my problem ensuring that the proper outcome was reached. My service consultant Ryan was proactive in keeping me in the loop as to where we were in the repair process. I never had to wonder what was going on with my vehicle during the entire process. They went as far as holding onto it for extended testing to ensure the problem was resolved. The level of pride and strive for excellence is obvious in this fledgling dealership. I endorse their efforts and highly recommend them to anyone looking for Service on their vehicles inside, or outside, of their warranty. More

JR was are saleperson He went over and above to make JR was are saleperson He went over and above to make things perfect for us during delivery and before ...... I have purchased and leased alot of ca JR was are saleperson He went over and above to make things perfect for us during delivery and before ...... I have purchased and leased alot of cars in my lifetime .... this has been the best experience by far ...... General Manger, New Car Manager, Service advisor (helping with a question regarding accessories), Reciptionist (with beverages) and then Jr our salesman ...... SIMPLY WONDERFUL !!!!!!!!!!!!!!!!!!!!! More

jr WAS GREAT TO WORK WITH , IT WAS A GRAET EXPERIENCE AND WOULD RECOMEND HIM TO ALL MY FRIENDS. i WALKED IN TO JUST LOOK AND LOVED IT THERE SO MUCH i BOUGHT IT WOULD RECOMEND HIM TO ALL MY FRIENDS. i WALKED IN TO JUST LOOK AND LOVED IT THERE SO MUCH i BOUGHT IT More

When we first walked in we were greeted with a friendly smile from JR JR was ready to assist us in finding our dream car E350. There was no pressure, only caring advise and knowledge of the product He g smile from JR JR was ready to assist us in finding our dream car E350. There was no pressure, only caring advise and knowledge of the product He gave us a wonderful experience and will recommend him to our friends If you're looking to purchase a Mercedes diffidently ask for him! The dealership is a great place to visit More

JR was extremely knowledgeable about the car we purchased. It was a 2012 redesigned and just brought to the market with a slew of new features not on my previous 2009. JR was up to date and famil purchased. It was a 2012 redesigned and just brought to the market with a slew of new features not on my previous 2009. JR was up to date and familiar with every feature as well as convenience "tricks" the car was capable of. A true car professional with enthusiasm and passion for what he does. He followed up with a phone call the day following the sale and I happened to be having a problem programming the garage door opener. He knew exactly the situation and resolved it during what was a courtesy phone call. I hope JR will be there when I purchase my next Mercedes. More

JR, our salesperson, was extremely helpful and informative; he was not pushy nor annoying. The entire staff at dealership was accomadating and friendly. We found the entire experience to be positi informative; he was not pushy nor annoying. The entire staff at dealership was accomadating and friendly. We found the entire experience to be positive. We purchased the exact car that we wanted at a fair price. More

I was in the market for a new smart car for commuting purposes. I called the dealer to find out if they carried the smart line since it's a Daimler product. I was treated very well by the young lady wh purposes. I called the dealer to find out if they carried the smart line since it's a Daimler product. I was treated very well by the young lady who answered the phone and she informed me that the dealer was in deed selling smart cars. When i walked into the dealership i was greeted by JR and it was a comfortable and great experience. He was courteous cool and provided us with his upmost attention. Additionally, he showed us all options with financing and provided us with follow up calls to ensure we and the smart were ok. Being a prior Mercedes-Benz owner several times i know the level of professionalism that comes attached with the brand in the sales side and JR exceeded my expectations. Mercedes-Benz of Coconut Creek should be proud to have JR Iwanycky as part of their team. Thank you! More

If you are anything like me and dread the process of going into a showroom and buying a car JR is one of the most pleasant persons you'll ever meet or work with. He made this transaction smooth and easy going into a showroom and buying a car JR is one of the most pleasant persons you'll ever meet or work with. He made this transaction smooth and easy. JR is an upfront and honest. If you give him the opportunity, I am confident he can offer you superb satisfaction and will go above and beyond for you as he did for us I would happily give JR the highest recommendation and would buy my next car from him knowing that I can trust him and have someone there if a problem should arise in the future. More

Car went for a routine service at 50,000 miles. Car was running just fine because it is well taken care of. Two hours after drop-off, phone call lists $2,800.00 of needed service. Only service I requeste running just fine because it is well taken care of. Two hours after drop-off, phone call lists $2,800.00 of needed service. Only service I requested was a wheel alinment, which was never done. There is no warrinty on this car, therefore a thrill for a service agent who works on commission. Three days later I called to find out when the car would be ready, "Oh the car was ready yesterday" No one bother to call me. Beware when warrinty runs out. I will now take the car for routine service to Mercedes spealists. 4o years of Mercedes ownship, Coconut Creek Mercedes is a disgrace. More

Had a great experience. We told Kenny Miller, our sales rep what we wanted and he delivered. He was very helpful and got us exactly what we wanted. Would defintely reccommend Kenny and the dealership. We h rep what we wanted and he delivered. He was very helpful and got us exactly what we wanted. Would defintely reccommend Kenny and the dealership. We had looked at other dealerships and got a totally different experience at Mercedes. Kenny really went above and beyond. Best of all we got out of there without spending a entire day. The whole buying process took no time at all. More