Mercedes-Benz of Coconut Creek

Service department was great They serviced car fast & communication was good. My service rep was easy to work with. communication was good. My service rep was easy to work with. More

I had a very pleasant experience purchasing a vehicle at Coconut Creek Mercedes-Benz dealership. The process was stress free and easy. I have to say special thank you to salesperson Joseph Anzalone, who wen Coconut Creek Mercedes-Benz dealership. The process was stress free and easy. I have to say special thank you to salesperson Joseph Anzalone, who went extra mile to help me in finding a right vehicle for me. He was very thorough and knowledgeable. Also, I have to say thank you to financial advisor Scott and the rest of stuff, who helped me in process of purchasing my vehicle. More

Always a pleasure dealing with Mercedes Coconut Creek, no attitude like other Mercedes Benz dealers attitude like other Mercedes Benz dealers More

I brought my car in for it’s annual service. I had PREPAID for this service when I bought my car. The dealership initially told me that they would not honor my prepaid service because it had exp I had PREPAID for this service when I bought my car. The dealership initially told me that they would not honor my prepaid service because it had expired 6 weeks ago! How can a prepaid service expire? Well, apparently, I was a few weeks late to service my car and they randomly decided this, even though in my contract it did not say anything about this. They told me that I would have to pay $1200 for the service check up. They also tried to charge us an extra $600 to do a transmission fluid change, that was due at 60,000 miles, although our car only had 29,000 miles. They eventually honored the service prepayment, but only after telling me that they were taking a loss on this service themselves and I had to leave them a 5 star rating. We did allow them to sell us a new battery that the service person suggested, although we had not been having any issues with our current battery. We did this because my husband was so embarrassed at the back and forth argument and felt that they had done us some favor. Honestly, , they did not do anything that I had not Already paid for, attempted to have me be beholden to them and leave them a good review. I have been dealing with this particular dealership for at least 12 years, through 6 Mercedes’. Brion, Kevin and Mercedes of Coconut Creek, shame on you. You can do better. More

I am very grateful for the excellent service that Wade provided me. The result is that today I drive the car I was looking for! provided me. The result is that today I drive the car I was looking for! More

Rick Brown is the best service manager in the history of best service managers in the entire world! He goes above and beyond for his customers. Treats me like family. He is amazing! best service managers in the entire world! He goes above and beyond for his customers. Treats me like family. He is amazing! More

Jose, in the Service department, was courteous and helpful. Service was completed quickly. Great experience. helpful. Service was completed quickly. Great experience. More

Got car washed and checked at introduction appt. Advisor very professional and polite. Wait time was under one hour. Advisor very professional and polite. Wait time was under one hour. More

Very professional and experienced service advisor. He answered all my questions and gave me a good price for the work I needed done. He answered all my questions and gave me a good price for the work I needed done. More

The service writer was polite and listen to all my concerns. Was is in an out in one hour. And my car came out cleaner than when I came in. concerns. Was is in an out in one hour. And my car came out cleaner than when I came in. More