Mercedes-Benz of Coconut Creek

Excellent 12 year service on my MB E550. Thanks to Gonzalo (manager), Marco (advisor) , and Roberto (expert technician) for high quality care. Vehicle runs like a new racing car ! Thanks to Gonzalo (manager), Marco (advisor) , and Roberto (expert technician) for high quality care. Vehicle runs like a new racing car ! More

Kevin had me in and outta there in no time! My first time at this dealership and I got a nice welcome upon arrival. Showroom lovely. It was important for me to have a loaner that day and they d My first time at this dealership and I got a nice welcome upon arrival. Showroom lovely. It was important for me to have a loaner that day and they did for me. Daniel helped me with that. More

Everyone that we came in contact with the day of the sale was outstanding and helpful. David and Joshua with the sale and the financing were great too. Been very happy with the vehicle so far and hope to con was outstanding and helpful. David and Joshua with the sale and the financing were great too. Been very happy with the vehicle so far and hope to continue to be , Thank you again. More

WORST experience ever buying a car! !! No haggle deal OK'd on the internet and minutes after arrival the sales manager, Locksley, sends the salesman, David Gardener, back to state he bel !! No haggle deal OK'd on the internet and minutes after arrival the sales manager, Locksley, sends the salesman, David Gardener, back to state he believes my SL 400 with 40,000 miles (that has been maintained since new at Naples MB) might have engine problems and he has to add $2,000 to the deal. Really, what engine problem could be fixed with only $2,000 on a Mercedes??? I laugh and say; "So much for no haggle, give me my keys and I'll be on my way." The sales manager makes David stall me for 16 minutes before he decides that my car most likely has no problem and they'll honor the internet deal. David says; "We are a for profit business." Reluctantly I complete the deal and leave with a $55,000 plus S550 convertible and 20-minutes into my drive home the dashboard leather pulls away and I call David. He says; "Yes, we repaired that and will have to order a new dash and will take care of it as soon as it arrives." Apparently it was patched and not fixed to Mercedes standards and they knew it! I spend the next three months never getting one return call from Locksley (left him 6 messages and four text messages) and all along being told (6 phone calls) and texted (12 texts) by David profusely promising that the dash was ordered through Warren in the parts department and when it comes in it will be replaced. Now 3 1/2 months later no return calls from David, Locksley or Warren. This Mercedes dealership from my perspective is run like a classic used car operation and NOT A Mercedes dealership. Do not buy a car here!!! More

Arthur Dilworth was great in helping us selecting the vehicle of our choice. He was patient and made the whole transaction smooth and pleasant. vehicle of our choice. He was patient and made the whole transaction smooth and pleasant. More

Poor post sale service with slow (no) response to requests. Delivered with 1/4 tank gas. requests. Delivered with 1/4 tank gas. More

Service for my tire was excellent. I did not have to wait at the center. I got a Lyft to my destination complementary. I did not have to wait at the center. I got a Lyft to my destination complementary. More

Super helpful and easy to work with! They made the whole process very easy to work through. They made the whole process very easy to work through. More

Best dealer for Sprinter Van service by far! !! Fast, accurate diagnostics and great customer service. After being extremely frustrated at another dealer it was wonderful to find the level of s !! Fast, accurate diagnostics and great customer service. After being extremely frustrated at another dealer it was wonderful to find the level of support and professionalism offered by this dealership. Highly recommend and appreciate their service. More

Sales agents were helpful during the sale process, but they are not very responsive afterwards. they are not very responsive afterwards. More