Mercedes-Benz of Coconut Creek

VERY GOOD. SERVICE ADVISOR WAS VERY GOOD, TOOK VERY GOOD CARE OF ME....WAS CONCERNED WITH MY PROBLEM SERVICE ADVISOR WAS VERY GOOD, TOOK VERY GOOD CARE OF ME....WAS CONCERNED WITH MY PROBLEM More

Mercedes caused damage to my Smart car engine, not changing the oil 8 months ago, when I paid for full 9 year service on only 35000 miles and caused damage of piston on cylinder one. I bought a S changing the oil 8 months ago, when I paid for full 9 year service on only 35000 miles and caused damage of piston on cylinder one. I bought a Smart in 2013 and everything was great until one year ago in July of 2022, when I took my Smart for 9 year service on only 35000 miles. I wanted Mercedes to check the engine and paid for full service diagnostic. Eight months later, I got engine light on and went back to Mercedes at Coconut Creek, FL, where I have been servicing my Smart for 10 years. They told me, that I need to change spark plugs and ignition coils, which I did the previous year. I agreed, paid USD 3000.00 for it and took my car back home. Two days later, my engine light came on again and I towed the car back to Mercedes. This time, the Mechanic, who specializes on Smart, came back and told me, that my engine is done, and I need to order new engine, which will cost USD 20000.00. I could not believe what was happening. 8 months ago, I asked Smart - Mercedes Benz at Coconut Creek to do a full inspection on my engine?! They said, that I need to change a piston on cylinder one and no one can perform that service at Mercedes, as I need to order new engine, which is more expensive to buy a brand new car. This is how Mercedes treated me after 10 years, the moment the car was paid off, and warranty expired, despite of the fact, that I did care greatly for my vehicle, I trusted Mercedes to do their due diligence, which they did not. Not only, that they did not check my engine, but not changing the oil, caused piston one to get damaged and having in mind, that these cars are no longer imported in the US since 2019, it was impossible for me to find refurbished engine to replace it. This is my experience with Mercedes at Coconut Creek, FL. I do not wish on anybody to go through, what I did experience with them. More

Tod Foster was amazing. Very knowledgeable and a true professional. Made purchasing a vehicle a great experience. The sales manager was also great. Joe Hernandez was also ve Very knowledgeable and a true professional. Made purchasing a vehicle a great experience. The sales manager was also great. Joe Hernandez was also very helpful choosing products that I needed. More

Attentive and friendly team. Dealership is always spotless and well organized. Excellent inventory of cars. Our sales associate Arthur was very helpful Dealership is always spotless and well organized. Excellent inventory of cars. Our sales associate Arthur was very helpful More

Always a great experience. Kevin, my service advisor, is always professional and friendly. Most important, he keeps me informed of the progress being made during the course of Kevin, my service advisor, is always professional and friendly. Most important, he keeps me informed of the progress being made during the course of the visit and is very good at giving me written estimates of the customer pay work that is recommended. And I would also like to give a special mention to Brion Fitzgerald, Service Manager, who is always available to assist you with any problem you may encounter with warranty coverage. More

The best dealership. Almost everyone there are very professional and welcoming. However I strongly recommend sales rep. Arthur Dilworth.👌 Almost everyone there are very professional and welcoming. However I strongly recommend sales rep. Arthur Dilworth.👌 More

Excellent service each time I come in! Friendly personnel from front arrival to service desk Friendly personnel from front arrival to service desk More

Our experience was fantastic. Ann and Joe were extremely knowledgeable, professional, courteous and respectful. We would not hesitate to recommend them to our friends and family. Ann and Joe were extremely knowledgeable, professional, courteous and respectful. We would not hesitate to recommend them to our friends and family. The dealership is very friendly and helpful. More

Dealership provides high-quality service that meets your expectations. This includes efficient and effective repairs, as well as courteous and professional customer service. The dealership provides regular expectations. This includes efficient and effective repairs, as well as courteous and professional customer service. The dealership provides regular updates via text throughout the process. They are also are upfront about the cost of the service and any additional charges. More