Mercedes-Benz of Clearwater

Terrible dealership Worst experience I’ve ever encountered in my life if I could give this dealership zero stars I absolutely would. The most unprofessional and rude asso Worst experience I’ve ever encountered in my life if I could give this dealership zero stars I absolutely would. The most unprofessional and rude associates I’ve ever dealt with it’s unbelievable that Mercedes Benz allows such unprofessional behavior. Save your time and money take your money elsewhere this dealership scammed me out of a car which is now a lemon. Refused to work on my car after the fact for there mistake. More

Airbag recall I brought my GL450 in for Airbag recall and got my vehicle back with the speedometer not working. Was told it would take a few hours and cost me. When I brought my GL450 in for Airbag recall and got my vehicle back with the speedometer not working. Was told it would take a few hours and cost me. When I brought it in it was working fine. The folks are crooks!! Run as fast as you can away from this place!! More

Long time customer now going elsewhere I have bought several cars from Lokey Mercedes over the years and have had my cars serviced there. Recently, I took my car in to get tires and the mi I have bought several cars from Lokey Mercedes over the years and have had my cars serviced there. Recently, I took my car in to get tires and the mileage was recorded wrong, When I questioned it, I was told it would be corrected but it has been over a month and the mileage still reads wrong on my Carfax. Two weeks after this incident, my SLK with 26,000 miles on it started leaking water through the roof. I was told the entire roof has failed and must be replaced. The cost started at $4k, then went up to $5200, and then I was told the roof was only available in an all-glass version and my car will no longer be a hardtop convertible, but a glass-top convertible. The price is now up to $6900, but I am supposed to feel better about it because MB is going to chip in out of good will and that will reduce my portion to about $5k. I purchased a premium automobile with intentions of keeping it for several years and will have spent about $7k on the car in the past month, and when I get the car back, it won't even look the same. And now I have an odometer issue on top of everything else. Needless to say, I am done with this dealership and done with Mercedes. I could not be any more disappointed. More

Disappointed with the service department and ultimately the sales department. Purchased a certified pre-owned S Class in Aug 2018. Noticed significant break s with the service department and ultimately the sales department. Purchased a certified pre-owned S Class in Aug 2018. Noticed significant break squeaking within the first few weeks of driving it that I did not notice when I purchased the vehicle. Brought the car in - and was told by the service team it was likely the front break pads - which were replaced. The noise continued. Brought the car back - drove with a service person who noted the sound immediately. He says it was coming from the rear brakes. Because they replaced the pads in the front first they are asking I pay to have the rear brake pads/rotors replaced. My issues is if this was identified correctly the first time I would not have had the front pads replaced. Further I would not have purchased this car had I noticed this issue prior to signing the papers. The fact that I noticed it within weeks of having the car tells me it existed prior to purchasing this car. I unfortunately did not notice it. If looking for certified pre-owned would use another dealer in Tampa. More

Jazz sales professional This dealership has excellent customer service, I’m very happy that I got put in Jazmin’s hands. She’s very knowledgeable about the cars, goes out of This dealership has excellent customer service, I’m very happy that I got put in Jazmin’s hands. She’s very knowledgeable about the cars, goes out of her way to make sure your happy and follows up with you. I consider her a good friend now and I love that there is a women in the industry as it is usually guys she makes you feel very comfortable. More

Excellent experience with our sales person Jazmin Rodriguez Muchas gracias Lokey Motor, especialmente a "JAZMIN RODRIGUEZ" que fue nuestra vendedora y su atencion fue desde el primer momento excelente y sigue s Muchas gracias Lokey Motor, especialmente a "JAZMIN RODRIGUEZ" que fue nuestra vendedora y su atencion fue desde el primer momento excelente y sigue siendo aun despues de la venta. Sobresaliente😉 5 ????? More

Lady car buyers....beware. This review is for you. This review and advice is really aimed at women buyers!! Lokey listed a used Miata for sale on AutoTrader and I made the price inquiry. I received a r This review and advice is really aimed at women buyers!! Lokey listed a used Miata for sale on AutoTrader and I made the price inquiry. I received a response the car was $6,400 from the internet advert manager on Dec 30th afternoon. Then there's an email from a salesman saying the price is $6,258 on Sunday later same afternoon. Ok..I'll take the ride from Sarasota to look. While I'm driving on the way up Monday, another email from the internet advert manager came in (I saw later that evening) stating the price was LOWERED again to now $6,000. I will be the first to say how pleasant everyone was to me while I was there on both visits. I saw the car, liked it and started the paperwork - took about 3 1/2 hours to get it done as I had to wait for the sales manager to finish up with others (whom I did not see on the floor). If I had seen the two previous emails, I would have questioned why the leading line - price of the vehicle - was $6,400, not the $6,000 sent at 1:50 pm (at 2:54 - I texted home just arrived). I was allowed $500 for my trade-in after they evaluated it,(Edmunds book came in little over $1,200) against the same year and model as the Miata I was purchasing. So by jacking the price back up to $6,400, I was really not given $500 for my trade-in. When I saw the price changes on the emails that evening, I returned Wednesday to request a refund of $428.00 to match the price directly advertised to me via email. It was refused by the sales manager who said they'd probably lose money on my trade-in car with transportation etc to auction. Best I could do was have a burnt out backup light replaced and the battery cable that popped off the post twice tightened. I realize they are NOT a Mazda dealership, they are wholesaling the car off with some profit, but I don't appreciate feeling/being ripped off $428. I was offered a rewrite on the paperwork for $6,000 plus incidentals ($995 for "pre-delivery charge" with a burnt-out backup light that should have been fixed for that?) showing my car was traded for $100. Or I could have my trade-in back. Well, I can't drive two cars at once, it has two areas starting to rust bubble and 125,000 miles compared to 21,000, so it was logical to sit back and remember 'the house always wins'. So when all said and done, ladies (and everyone else) keep your eyes open when dealing with three people giving you different prices for the same automobile, check your texts frequently when dealing with them, and watch your wallet with regards to their fuzzy math. More

New Car Buying Experience The best car buying experience. My sales person Sandy went above and beyond to answer all questions about new car purchase. Definitely recommend this The best car buying experience. My sales person Sandy went above and beyond to answer all questions about new car purchase. Definitely recommend this dealership for your next brand new car purchase. More

Go Elsewhere Committed to a price then put a thousands of dollars higher price on the purchase agreement to be signed. When questioned about it they stated “this i Committed to a price then put a thousands of dollars higher price on the purchase agreement to be signed. When questioned about it they stated “this is the new price based on market conditions. Buy it at this price or don’t.” Extremely shading, avoid this dealership. More

Excellent 100% recommended. I got a great deal and the service was just 5 starts. Still getting great service from them. If you’re thinking of getting a Me 100% recommended. I got a great deal and the service was just 5 starts. Still getting great service from them. If you’re thinking of getting a Mercedes-Benz in the Tampa Bay area this is the place to go. Thank you Jazmin Rodriguez More