Mercedes-Benz of Clear Lake

Schedule Maintenance Brought in my C-300 for schedule maintenance B. Customer account rep Alejandro was awesome to work with., very friendly and courteous. Customer Relat Brought in my C-300 for schedule maintenance B. Customer account rep Alejandro was awesome to work with., very friendly and courteous. Customer Relations Mgr. Margo was also very courteous and welcoming. Although this was not my first visit, it was one of the best visits. My bill was incorrect, Alejandro was quick to resolve the issue without any hassles. No loaner car available but the shuttle wait was not very long. My visit was Friday, Oct. 13, 2017. Only issue, they charge a $49.00 shop fee, wish they would waive these types of fees. Otherwise completely satisfied. Ms.W.. More

Customer Service Great! This was my first time to use the dealerships service. From the two gentleman who delivered my loaner vehicle and then returned with my car to Nicki t This was my first time to use the dealerships service. From the two gentleman who delivered my loaner vehicle and then returned with my car to Nicki that is over the loaner department to Patrick my service advisor, they were all extremely courteous and professional. More

Great service. Johnny is great! Very thorough & shows he cares. Very attentive to all my needs. He works with my schedule, even if he has to stay late and wait on Johnny is great! Very thorough & shows he cares. Very attentive to all my needs. He works with my schedule, even if he has to stay late and wait on me. More

Great customer service in the service department I had taken my car in for service at Mercedes Benz of Clear Lake For a tire replacement. Alejandro was my service consultant and he was very friendly I had taken my car in for service at Mercedes Benz of Clear Lake For a tire replacement. Alejandro was my service consultant and he was very friendly and knowledgeable. He had ordered my tire earlier that morning so that it would arrive in the afternoon. I mentioned about 2 recalls on my vehicle and immediately he knew about the recalls I was referring to (without having to explain). While I waited, he came to the waiting area to check up on me and explained how far along the service process was and gave me an estimated finish time. His customer service skill was impeccably! I was extremely impressed with Alejandro. More

Excellent services at MB Clear Lake I alwaya get excellent services at Mb Clear Lake. Defi itely will come back and recommend to friends and family. The staff there are very helpful an I alwaya get excellent services at Mb Clear Lake. Defi itely will come back and recommend to friends and family. The staff there are very helpful ans courteous. More

Eco system and mildew smell Problems with eco system jerking. They installed new motor mounting. Problem continues. Mildew smell. Apparently common problem in new model, 350.0 Problems with eco system jerking. They installed new motor mounting. Problem continues. Mildew smell. Apparently common problem in new model, 350.00 filter, cleaning coils. More

Service Review Patrick is an excellent service provider. He is professional yet personal. I appreciate how he provides frequent updates and his knowledge. Patrick on Patrick is an excellent service provider. He is professional yet personal. I appreciate how he provides frequent updates and his knowledge. Patrick once again made my service experience a very positive experience. Thank you Patrick. More

Customer service I was greeted by everyone as I arrived at the service location. Service adviser was very professional in his approach to my questions and answers. I was greeted by everyone as I arrived at the service location. Service adviser was very professional in his approach to my questions and answers. More

New tire under warranty Ken Davis our service rep was super. We were updated every step of the way Entire staff was very kind and helpful. Highly recommended. I will be b Ken Davis our service rep was super. We were updated every step of the way Entire staff was very kind and helpful. Highly recommended. I will be back. More

Tire repair/replace Took my vehicle in to have a tire repaired. I have a warranty to replace damaged tires. The process was very easy, they replaced the tire, did a court Took my vehicle in to have a tire repaired. I have a warranty to replace damaged tires. The process was very easy, they replaced the tire, did a courtesy inspection and washed my vehicle. More