Mercedes-Benz of Clear Lake

Exceptional customer service I am always welcomed at Mercedes benz of Clear lake with wonderful customer service . Ana Mejia is my advisor and I’ve always received exceptional ser I am always welcomed at Mercedes benz of Clear lake with wonderful customer service . Ana Mejia is my advisor and I’ve always received exceptional service when having my vehicle taken care of. While waiting for my vehicle I’m always greeted in the lounge with a refreshment and a snack. Delightful conversation with the sweetest host ! More

MB Clear Lake Professional & friendly staff. Prompt service as promised & nice clean car after an oil change. Nice area to wait in with a nice selection of snacks Professional & friendly staff. Prompt service as promised & nice clean car after an oil change. Nice area to wait in with a nice selection of snacks to choose from. More

No respect for my time. The service advisor was late for my scheduled 7 am appt. He knew nothing about my vehicle and why i was there. When i received an email that the c The service advisor was late for my scheduled 7 am appt. He knew nothing about my vehicle and why i was there. When i received an email that the car was ready i paid on line and showed up 30 minutes later to pick up my car. I had to wait another 90 minutes. They tried to make it up to me by offering a free detail. I have been treated with more respect and courtesy at my honda, acura and mazda dealerships. I am seriously considering selling the mercedes because of the terrible service dept at mercedes of clear lake. More

Amazing customer service This Dealership and Ana Mejia were nice and warm with their customer service. The price for my service was great. I will be back for more services. I This Dealership and Ana Mejia were nice and warm with their customer service. The price for my service was great. I will be back for more services. I haven’t eaten all day and they took time to bring me and my family to a nearby restaurant to pick up food and bring back for us to eat while my Mercedes was being serviced. Wow! More

Excellent and timely Patrick was quite good. And I really appreciated keeping me informed of progress. Waiting room and provided snacks was an added plus for me and others Patrick was quite good. And I really appreciated keeping me informed of progress. Waiting room and provided snacks was an added plus for me and others. More

Maintenance Service Appointment time was met and car was completed within promised time frame. Service coordinator was very cordial and customer friendly. Waiting room wa Appointment time was met and car was completed within promised time frame. Service coordinator was very cordial and customer friendly. Waiting room was clean comfortable. More

Top tier service provider Very professional and worthy of the Mercedes brand name. Service rep is the difference between owning a Mercedes and owning a BMW (both of which I own Very professional and worthy of the Mercedes brand name. Service rep is the difference between owning a Mercedes and owning a BMW (both of which I owned). I will never own a different type car. More

Excellent Service Friendly and professional service. Kept me informed of the problems and the work progress. Worked patiently with the warranty provider to get the most Friendly and professional service. Kept me informed of the problems and the work progress. Worked patiently with the warranty provider to get the most benefit. Also happy to have a new loaner car. More

Great service We needed emergency service for E350 and got in within an hour, got the needed service and quickly on the way. All done after 3pm. We needed emergency service for E350 and got in within an hour, got the needed service and quickly on the way. All done after 3pm. More

Best place for Mercedes Ana Mejia, my service advisor was fantastic; knowledgeable and courteous, pleasant and efficient. Carried out the task as required on time. Wishing he Ana Mejia, my service advisor was fantastic; knowledgeable and courteous, pleasant and efficient. Carried out the task as required on time. Wishing her the best. More