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Mercedes-Benz of Clear Lake
League City, TX
646 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 646 reviews
January 18, 2023
Just purchased a 2022 Mercedes E450 Wagon from Greg Duvernay at Mercedes of Clear Lake and have to highly recommend Greg and the Team at this dealership. The General Manager and Sales Director, both m Duvernay at Mercedes of Clear Lake and have to highly recommend Greg and the Team at this dealership. The General Manager and Sales Director, both made an effort to ensure that my experience exceeded my expectations. Also, have to give accolades to the Finance Manager, Glen Samuels, who ensured that my purchase was aligned with my financial plan and his candor was so refreshing with regards to the options. If you are seeking to purchase a Mercedes, be sure you go to Mercedes of Clear Lake and see their beautiful new facility. The Service Department is worthy of any Mercedes regardless of where you purchased it from. More
by Gigi M
Employees Worked With
Greg Duvernay & Glen Samuels
December 06, 2022
2 months after buying the car, a transmission issue happened which cost $3,000 + to repair, i did reach out to the two sales persons Cherie and J.R. and they said they will see what they can do and get happened which cost $3,000 + to repair, i did reach out to the two sales persons Cherie and J.R. and they said they will see what they can do and get back to me, and of course they did not. They stopped answering any emails, messages, or phone calls. A very disrespectful thing to do. A great car buying experience turned into a horrible one… It seems if you don’t buy a $60,000+ Mercedes, you will not be considered a customer. More
by hassan.abdallah
Employees Worked With
Cherie, and J.R.
November 18, 2022
My service advisor, Shane, was professional, courteous, and very knowledgeable. He took time to go over my specific services for the day and to let me know of options. Excellent Customer Service! and very knowledgeable. He took time to go over my specific services for the day and to let me know of options. Excellent Customer Service! More
by Ldidrikson
Employees Worked With
Shane
October 21, 2022
Have a 2018 GLE 350, which I purchased in October 2018. Took it in for schedule A maintenance and was told a left cam solenoid O-ring was leaking and that they would not cover the repair because vehicle w Took it in for schedule A maintenance and was told a left cam solenoid O-ring was leaking and that they would not cover the repair because vehicle was 10 days and 2000 miles over the 4 years/50k warranty. Price to repair was 1600.00. I asked advisor to ask service manager to see if they could do anything. Advisor came back with 1200.00. Needless to say, I said No and will be taking it somewhere else for the repair. I am a first time Mercedes owner and after this incident, it will be my last Mercedes. I’ve owned Fords, BMWs, Chevrolets, Nissans, Land Rovers and have never had an issue with any of their warranties. More
by Enrique521
Employees Worked With
Stephen Gonzalez
September 03, 2022
Had my GLB250 in for a repair of the left front wheel due to bumping a curb. The repair was excellent. Looks like the damage never happened. MB personnel were courteous and efficient. to bumping a curb. The repair was excellent. Looks like the damage never happened. MB personnel were courteous and efficient. More
by johnhellums
Employees Worked With
Luis Trevino
November 03, 2021
I bought a ML350 in 2016 from this dealership and they were so nice when I was handing them money. I was just in there to get my vehicle repaired and they wanted $16,000 to replace Cylinder #5 after charg were so nice when I was handing them money. I was just in there to get my vehicle repaired and they wanted $16,000 to replace Cylinder #5 after charging me over $1000 for a Compression Test. I declined the service. I picked the SUV up and there was a hang tag to call for a price to sell them the SUV. I called and spoke to Marcus and he told me they would give me $21000 for the SUV. He did not say anything in the quote about me paying for the repairs first or anything else. They just wanted to buy it. Then he called and resinded the offer. I called and spoke to a Manager named Amir. He kept interrupting me and I felt he was condescending. It is amazing how their attitude changes when you have a complaint vs. giving them money. All I wanted to let him know was that I felt it was unprofessional to quote someone a price without having considered all the variables. Once I quote a price for my work I honor it no matter what. I am able to do this because I am a professional and do my homework before I start spouting numbers at people. I currently drive a 2021 Maserati Levante so it is not a matter of not having a vehicle or money. It is the principal of the matter. I will never purchase another Mercedes after this experience. They need to learn that it is easier to keep a confirmed customer than to get a new one. I own my own business and know this to be true. More
by Robyn Griffith
Employees Worked With
Doug, Marcus, Amir
May 28, 2021
I bought used Acura MDX online here with good Carfax on Apr 19, 2021, Trusting that I was doing business with Mercedes-Benz. I had asked salesman to complete a checklist of my concerns since I am from diff Apr 19, 2021, Trusting that I was doing business with Mercedes-Benz. I had asked salesman to complete a checklist of my concerns since I am from different city. He denied car had any visible leaks or mechanical issues. Car had lots of obvious issues the first day after it arrived & I drove it on April 23, On April 27, 2021, I took car to local Acura dealer service department to assess the car, ends up the MDX had leaking power steering unit, needs replacement, leaking transmission with Gear Ratio issues, leaking front and rear struts, alternator had very loud whining noise, all needed to be replaced at once. I reported this to Fernando, after a lot of run around from Brett Jordan, the dodging, sarcastic Sales Mgr and I never heard back from a supposed "Jerry Foyt, GM". After I demanded my money and for them to at least help me pay for the transport cost to return MDX to Houston, they offered to refund only purchase price in full, refused to help me with cost of transporting to and from. I am out over $1250 and the cost to replace the hood lift supports because the ones it came with were totally shot, I feel Mercedes-Benz of Clear Lake's "130 Point Inspection" is BS and worst of all is that they never even offered an apology, It is now May 28, 2021 and still waiting on my refund, I'm obviously very angry & will try to get some reimbursement through legal arbitration. Based on old reviews listed here, I bet these bad apples are new and are running this dealership with absolute disregard for any ethics, let alone decency. More
by Ricardo Delgado
Employees Worked With
Fernando Aviles, Brett Jordan, Sales Mgr., Jerry Foyt, Ghost GM
April 07, 2021
I am very disappointed with my experience at Mercedes Benz Clear Lake. Yesterday, my husband and I went to visit the car lot regarding a car purchase for our son. We arrived the car salesman was not at Benz Clear Lake. Yesterday, my husband and I went to visit the car lot regarding a car purchase for our son. We arrived the car salesman was not at all honest with us about the car that we were interested in purchasing. When he decided to show us the value of the car based on a different model. Instead, he gave us the price which was listed in the Kelley Blue Book and decided that was going to bully into trying to purchase the car. Due to his dishonesty and horrible customer service my husband and I decided to take our business elsewhere and find a car dealership where customer service is key and BEING HONEST is important. More
by Mahnaz
Employees Worked With
Fernando
March 26, 2021
I scheduled an service appointment online and I arrived 10 minutes early so once I got there I was greeted by a guy which by the way had a very nice and positive attitude! stated to me that an lady adviso 10 minutes early so once I got there I was greeted by a guy which by the way had a very nice and positive attitude! stated to me that an lady advisor would be out to see me. well I waited in my vehicle for 40 minutes and no one ever came out. the guy than comes back to check on me and asks has anyone came out and I told him no so he went in to get an advisor himself by that time i was already frustrated so I drove off. THE ADVISORS HAVE REALLY HORRIBLE CUSTOMER SERVICE!! More
by Nichole
Employees Worked With
NO ADVISOR EVER CAME OUT TO GREET ME
