Mercedes-Benz of Clear Lake

You deserve better Sales lady only interested in her commission as she stated and it showed. I feel like I was "duked" from start to finish. My only option for a 2015 ML Sales lady only interested in her commission as she stated and it showed. I feel like I was "duked" from start to finish. My only option for a 2015 ML350 was fully loaded whether I wanted the added features or not. She stated she could not build one to my preference, although it was advertised online. After several so-called negotiations I was presented with the ORIGINAL MSRP price. Once brought to her attention she said it was a mistake. I was then sent into another room where the representative was not smiling. Apparently he an attitude assuming I would not puchase additional feautures which meant he too would not get his commission. His tone was very aggressive. He told me I would save money if I bought the oil change package. I explained the sales lady previously told me different info. He immediately left the office and went to get her. She and I went back and forth as to what she said. Although she was right, she realize he was upset because of her disclosure. I felt so uncomfortable. I felt like I should purchase something mainly out of intimidation, so I did. The final guy that showed me how my features work in my vehicle was very professional however. I had a better overall experience when I purchased my Toyota. More

First Class Service The whole car buying experience with this dealership was FIRST CLASS! The customer service was top notch. I purchased a CPO 2014 Mercedes C250, and The whole car buying experience with this dealership was FIRST CLASS! The customer service was top notch. I purchased a CPO 2014 Mercedes C250, and I couldn't be more pleased with the attention that was provided to me by my salesperson Derrick Sabatier and his manager Shawn Cranford. I highly recommend this dealership and I am proud to say that they have successfully won a customer for life. Thanks guys!! More

This is the bottom line worst car I have ever purchased and the dealership is even worse than the car. I purchased an ML350, 5 days after I purchased the car it had to go in for service and in less than 2 and the dealership is even worse than the car. I purchased an ML350, 5 days after I purchased the car it had to go in for service and in less than 20 months the car has been in 21 times! Everything from the rear hatch not working (constant problem), sunroof, cam shafts leaking, oil leaking, random lights not working, battery going dead for no reason and stranding me, and the last one was the a/c going out completely. Of course out of 21 times in the dealership my service advisor who is the only decent part of this experience does not know what to do except to schedule me for service for next month in advance because she knows soon something else will go wrong. When Mercedes was contacted they offered me 1k toward and new car but wanted to give me 25k less than I paid for it! What a joke, I wanted to give it back after the first incident and they said they would check to see what they could give me for it, I knew then I was in trouble, I just had no idea how bad it was going to be. Don't consider this dealership, if the car is not a lemon then your safe but if it is this dealership will make ever excuse in the book not to stand behind a car that is deffinetly not what I thought I was purchasing. A 55k car should not spend more time in the dealership than being driven and enjoyed by its owner, try lexus of clear lake they are 100% better dealership! More

Best advise I can give is turn and run... I just Best advise I can give is turn and run... I just bought a car from Derrick and he lied thru his teeth, telling me that there was nothing wrong with Best advise I can give is turn and run... I just bought a car from Derrick and he lied thru his teeth, telling me that there was nothing wrong with the car. He told me the car is in great shape and if anything is wrong they will find and fix during there inspection. I even bought the extended warranty to cover myself since this was a used car being sold "as is". Once I took control of the car I noticed the voice command was not working and my driver seat was tore in an area not readily visible. I took car back to get items fixed and they refused to fix the items since this was an "as is" car even though they told me nothing was wrong with it. The extended warranty refuse to pay since this was a preexisting condition. I got a call from the sale rep(Derrick) and the sale manager and they got real nasty with me on the phone and demanding the loaner car back. The purpose for me to get this car was because I was t-bone in January and wanted to replace my car plus I was making plans to buy a new Mercedes later on. Not any more! Alex Rodriguez should really take his name off this dealership as they are nothing but deceitful people that just want to take advantage of the situation. Oh let me add I am not a man of money and I even gave them 18k in cash to only be treated like this, what a disappointment!!! More

I gave this dealership "great" or 5 on everything. . .I would give them a 10 if I cold have. They have been accessible (yes, even after the sale). . .and they have been extremely professio everything. . .I would give them a 10 if I cold have. They have been accessible (yes, even after the sale). . .and they have been extremely professional, courteous, willing to help. I would not go anyplace else. More

3 visits to fix a/c 3 calls 2 visits to get owners 3 visits to fix a/c 3 calls 2 visits to get owners manual ordered overpriced for 3 yrs old car wanted to charge for 40K mile transmission service 3 visits to fix a/c 3 calls 2 visits to get owners manual ordered overpriced for 3 yrs old car wanted to charge for 40K mile transmission service after owning for only 4 mos. I thought that service should have been done under certification since car had 42K when I bought it. (They did make that good after having to go to manager. Sold me car with telephone but phone was not in car and wanted to charge me $500 extra for it. (They made it good after arguing with manager) More