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Mercedes-Benz of Clear Lake

League City, TX

4.8
638 Reviews

500 Gulf Freeway South

League City, TX

77573

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Showing 638 reviews

April 02, 2025

Staff was very professional and a great working knowledge of thier part of in the process to perform the customer experience. More

by alanvizina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nadiia Koalotylo and Beavon John
Apr 06, 2025 -

Mercedes-Benz of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 31, 2025

Great service, friendly and helpful staff. Alan was very knowledgeable and customer savvy. Good experience, I will return for any further service needs. More

by anderan11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Oliva
Apr 05, 2025 -

Mercedes-Benz of Clear Lake responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Clear Lake. If you have any further questions, please don't hesitate to reach out!

March 30, 2025

Great customer service, always on time. I will totally recommend it to anyone. Thanks Mercedes of clear lake More

by Omvalle1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick
Mar 30, 2025 -

Mercedes-Benz of Clear Lake responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

March 30, 2025

This is a great dealership for a few reasons: Excellent customer service, friendly staff, clean facilities, and an awesome snack station. More

by Bmabrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeke
Apr 01, 2025 -

Mercedes-Benz of Clear Lake responded

Hi, we are so happy to read such a great review about Mercedes-Benz of Clear Lake! Feel free to reach out to us if you need anything. Have a wonderful day.

March 29, 2025

Gracias muy amable el trato y servicio, la señorita Ruby fue demasiado cortés ,todo excelente!!! More

by poncejavi81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby Hernández
Mar 30, 2025 -

Mercedes-Benz of Clear Lake responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2025

Everything seems great,I just got one key for my car. Need second key just in case. More

by ladyits
Recommend Dealer
Yes
Employees Worked With
Shane, J R
Mar 29, 2025 -

Mercedes-Benz of Clear Lake responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 28, 2025

One of the the friendliest dealerships I’ve been to. Derrick and Shad are excellent professionals that won’t leave you feeling manipulated or offended. They both will work with you to find the vehicle, More

by TLopez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick, Shad
Mar 29, 2025 -

Mercedes-Benz of Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Clear Lake! We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2025

I needed service on car along w warranty work. I was recently diagnosed with illness and staying at MD Anderson in Houston. I felt like it was a great time to get needed work done , it also saved More

by gburns717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Mar 28, 2025 -

Mercedes-Benz of Clear Lake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 25, 2025

They failed to disclose a prior accident, instead blaming the absence of the incident on CARFAX. However, my mechanic identified the issue within the first five minutes of inspection. Additionally, they negl More

by Stacey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jair, Melissa and Brett
Mar 28, 2025 -

Mercedes-Benz of Clear Lake responded

Thank you for bringing this to my attention and will use this has a learning/training example. I spoke to Brett about the situation and he has discussed this with the Sales Consultant. I just reviewed a current CarFax and it shows no accident reported. The vehicle purchased was 10 years old and had close to 150,000 miles. Our technician did not add notes regarding the paint work when looking at the vehicle. Brett advised me that he offered to take the car back and refund you 100% of the purchase price. I would also like to extend the offer of a 100% refund. Thanks again for bringing this to my attention Jerry Bush 281-554-9101 jerrybush@mbclearlake.com

Mar 28, 2025 -

Stacey responded

No, Brett did not offer a refund or return option. I asked if the price could be lowered due to the wreck and recall issues, but he declined, stating that the car was already being sold below the suggested price. It seems Brett's account isn't accurate. I had the phone on speaker at my mechanic's office, so if needed, they can verify what I’m saying. I appreciate your offer, but it would have been much more helpful had this been presented during the call with Brett on Monday. I still wholeheartedly believe a price reduction would have been a fair solution! I do hope this can be a learning experience for all. Ive also emailed you this reaponse.

March 24, 2025

Scott was awesome, kept me informed at all times, vehicle turned out great, thank you More

by Colebankston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Mar 28, 2025 -

Mercedes-Benz of Clear Lake responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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