Mercedes-Benz of Clear Lake

I own a 2013 Mercedes Benz C350. I called MB-Clear Lake and made an appointment for the car to be checked out because it seemed to have a problem with acceleration. I mentioned tha I called MB-Clear Lake and made an appointment for the car to be checked out because it seemed to have a problem with acceleration. I mentioned that I was able to drive the car up and down the driveway the prior day. April 3rd my car was towed to the MBenzCL Service Department. I met Emily (Assigned as my Service "advisor")? Emily tells me that Service will not be able to look at the car until the next day (although I did make an appointment. ??), but she will be in touch when the the Tech has a chance to look at the car to see what is going on. Emily called to give me the diagnosis of the car (transmission, spark plugs, radiator, fluids, battery, etc) and the repairs would cost ~ $15,000. I was shocked at the results and cost. Emily says that she could go back tothe Tech to see if he could offer an alternate option. When she called back, there was an option that would cost ~$2700 which included flushing the transmission, changing the radiator, etc. Emily also noted that the Tech says that he did not recommend this option. Given the cost impact to me, I chose the $2700 option, minus the $500 battery, with the impression that it would buy me some time until I decided what I wanted to do with the car long term. Friday, April 11th I received a call from Emily and a couple of text messages indicating my car was ready for pickup. I was a little concerned with one text message that read "your vehicle is now ready to be towed out as it is not starting until the battery has been addressed" (ohhhh, the battery!) I was able to find someone to drop me off to pick up my car. I went over to Emily and told her that I was there to pick up my car and she asked who my Service advisor was. I said Emily. She asked again, (She did not recognize me (We had only seen each other one time before) and I then said You. She got my name and went to retrieve my paperwork. When she returned she told me what my bill was and that she would take care of it (the bill) at her desk. I gave her my credit card to cover the $2984.38, she asked me to sign some papers, according to her, the papers were saying that I authorize MB-CL to do the repairs. She gave me some papers (I did NOT get a review of what all was done to my car prior to paying. (Emily saw that I had a portable battery pack and asked me if I wanted them to jumpstart the car) I said yes. Emily said that i could wait inside until they brought the car around. I went into the customer lounge area and begin to review the papers that Emily handed me. I read the technician's report and it did NOT sound good. I went back into the garage are to ask Emily about the report. Emily did not seem to know too much about my car but said that the Tech did say that it was "worse" after he did whatever he did. I asked her if i could drive the car and how long was the temporary fix going to last. She said she did not know maybe a week? (This is where I have a Question: Why didn't. I get a call to let me know that the Tech's. work resulted in the car being in "worse" condition? As I continue to read the report, I also see that there is Shop charge of almost $50 and something about 'wash' ??? My car is finally pulled up front and I notice that the car is still dirty.....[I misread something.] I guess the days of Mercedes Benz courtesy car wash no longer exists.] I get into the car and notice a broken piece near the ashtray. I see that the latch to the glove box is broken. (!!??). No one has said anything to me about this. I go back into the garage to talk to Emily. She did not seem to know anything about it so she says she has to go talk to the tech. When she returns, she tells me the tech says "it was brittle" as to say thats why he broke it. WHAT! (This is where I have more Questions: Why didn't Emily know about the broken latch? Whose is checking the techs, that they would allow a tech to break a customers car and not report it. Car now rattles.I've got MORE! More

Best sales service I had ever experienced! Very welcoming people with positive attitude towards customer care and service delivery. Very welcoming people with positive attitude towards customer care and service delivery. More

Highly recommend! ! I was traveling through and found a bad leak from the differential on our sprinter van. They managed to get me in the morning after I called and I w ! I was traveling through and found a bad leak from the differential on our sprinter van. They managed to get me in the morning after I called and I was out by 1pm. They found and fixed a recall and washed the van all for a very fair price. I would go out of my way to buy and service my MB here. very friendly place, great service!! . More

Friendly staff. Service manager is fantastic. Attention to detail. Explained exactly what my car required. Great communication. Recieved updates on a regular basis Service manager is fantastic. Attention to detail. Explained exactly what my car required. Great communication. Recieved updates on a regular basis. Given a rental while in service. More

Zeek is great. Very accommodating and professional. Service department does an excellent job for customers Very accommodating and professional. Service department does an excellent job for customers More

Very fast service and great communication. Dropped off and go diagnosis the same day! Would highly recommend. Dropped off and go diagnosis the same day! Would highly recommend. More

Very pleasant and friendly. This was a good experience. Will recommend others to this location. This was a good experience. Will recommend others to this location. More

Patrick kept me informed of what technician found and work suggested. He arranged a loaner car as the windshield had to be ordered, and kept me abreast of progress of the order and completion of the job. work suggested. He arranged a loaner car as the windshield had to be ordered, and kept me abreast of progress of the order and completion of the job. Very pleased with service done. More

Fast and easy. Very professional service adivor. Will be returning for my next service . Thanks Very professional service adivor. Will be returning for my next service . Thanks More

The associate was very polite, customer friendly and Efficient, uber service provided for free. Car washed Efficient, uber service provided for free. Car washed More