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Mercedes-Benz of Clear Lake

League City, TX

Overview
Reviews
4.8
638 Reviews
Call Dealership (281) 554-9100
View Awards

500 Gulf Freeway South

League City, TX

77573

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Showing 638 reviews

April 23, 2025

Top notch dealership. Derrick did everything needed to get us the Mercedes with the options we wanted. Thanks to Allen and BJ too. Could not be happier with our car buying More

by tewill2391
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derrick, Allen, BJ
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April 23, 2025

Wonderful people to deal with professional attitude and a five star facility to enjoy the waiting area More

by Samkjohn@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tung Pham
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April 22, 2025

Very nice facility with plenty amenities. Professional staff and great customer service. In and out service department. More

by FREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Ramirez
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April 22, 2025

Scott always does a great of coordination. Thanks All done is a reasonable expected timeframe More

by JP Starky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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April 19, 2025

The manager of service department is rude and talk down to customer. He told me to talk to my car and ask the car as if I am stupid. More

by mdarmadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruby Hernandez
Report | Print
Apr 23, 2025 -

Mercedes-Benz of Clear Lake responded

Thank you for taking the time to share your experience. I want to sincerely apologize for how you were made to feel during your recent visit. The feedback you've provided is deeply concerning, and it is not reflective of the standard of respect and professionalism we strive to uphold at Mercedes-Benz of Clear Lake. I take your comments very seriously, and I would appreciate the opportunity to speak with you directly to better understand what happened and to work toward a resolution. Please feel free to contact me at your earliest convenience. Thank you again for bringing this to our attention. We value your feedback and the opportunity to make things right. Sincerely, Jerry Bush General Manager Mercedes-Benz of Clear Lake 281 554 9100

April 19, 2025

Helpful service in a timely manner. Great assistance and response for questions made. Extremely satisfied with the assistance More

by Vab_389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Oliva
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Apr 21, 2025 -

Mercedes-Benz of Clear Lake responded

Hi, we are very happy we could provide you with a positive experience! Thank you again for the great review!

April 19, 2025

Good job , great service, very helpful and fast service, and thanks for the ride back and forth More

by Ednatiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
Report | Print
Apr 21, 2025 -

Mercedes-Benz of Clear Lake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 19, 2025

My new car got a flat. Mercedes roadside service took it to my dealer in late morning. My flat tire got fixed that same day. Much appreciated to Anrahim, Katy Towing and More

by Hphuynh4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Apr 21, 2025 -

Mercedes-Benz of Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Mercedes-Benz of Clear Lake team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2025

First visit for a bad battery which was replaced. Thus far it is working well. Trent was the service rep More

by shelbysamuels43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
Report | Print
Apr 19, 2025 -

Mercedes-Benz of Clear Lake responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2025

Heard wind noise coming from sunroof while driving home. Noticed some water penetration around the sunroof and saw it was opened a bit. I made sure it was closed when I dropped it off, I knew they were goin More

by Mitchell
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Apr 19, 2025 -

Mercedes-Benz of Clear Lake responded

Hi Mitchell, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out to us so we can work toward a resolution. General Manager cchiv@group1auto.com

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