Mercedes-Benz of Cincinnati

Attention to details This location used to provide good service, but not any more. I have spent over 6 thousands in fixing my car in the inside seats and the headliner plu This location used to provide good service, but not any more. I have spent over 6 thousands in fixing my car in the inside seats and the headliner plus some other things. They left the wire under the seat hanging, prints on the brand new headliner, they messed up the rubber seal for the back door which I had to fight to fix. Once I brought the car to be detailed inside only they messed up and add a the outside and still charged me. I told Charlene who wants to detail a car from the outside in the winter? She said well it is done now so they forced me to pay. After fighting a lot for lots of stuff I stopped going there. The quality of work was really bad lately. I honestly don’t recommend this location anymore. As of being friendly and all that forget it. I just don’t understand why customer service in all MB I have been is so dry and rough around the edges. More

Professional, knowledgeable, prompt and pleasant! Thank you! The staff at this dealership ensures the customer’s choices are priority. Thanks to Brian and whole team at Cincinnati Mercedes for a wonderful experi The staff at this dealership ensures the customer’s choices are priority. Thanks to Brian and whole team at Cincinnati Mercedes for a wonderful experience. More

A great time buying a car! Zach Glutz met me in a friendly way, took me on a test drive and, when he saw how enthusiastic I was, asked me what would be necessary (what did I nee Zach Glutz met me in a friendly way, took me on a test drive and, when he saw how enthusiastic I was, asked me what would be necessary (what did I need?) to do the deal. He was extremely helpful in showing me the digital accessories (more than once), and he came to my house to fix the garage door opener. On a morning when he couldn't be there, he fixed me up with Brandon to give me some more training; Brandon was also first-rate helpful. Brandon introduced me to Charlene, in service, and she was great as well. I have every confidence, with what all three of them have said, that my relationship with Mercedes-Benz of Cincinnati will be fruitful in every way. More

All interactions ! My interactions with everyone was great. My sales specialist Mrs Melanie Parsons was outstanding. I would recommend Mrs Parsons to anyone looking to p My interactions with everyone was great. My sales specialist Mrs Melanie Parsons was outstanding. I would recommend Mrs Parsons to anyone looking to purchase a new Mercedes-Benz. 🤗 More

Awesome ! This is my second purchase from Mercedes - Benz of Cincinnati ! I wanted to buy BMW at first but changed my mind and made a decision to stick with This is my second purchase from Mercedes - Benz of Cincinnati ! I wanted to buy BMW at first but changed my mind and made a decision to stick with Mercedes Benz again ! Excellent customer service very pleased With my experience ! More

Excellent dealership From the first email contact I had with Melanie to signing the final documents and driving away this experience was hassle-free. Her manager, Chris, From the first email contact I had with Melanie to signing the final documents and driving away this experience was hassle-free. Her manager, Chris, was friendly and excellent to work with as well. Customer service is top notch and we were very well taken care of. Cincinnati is an hour from where we live, and we drove there, passing another dealership 7 miles from our home, because the customer experience was so good. Cannot say enough great things! More

See Below I bought a Mercedes for my daughter. I live in Florida and was going to purchase the car there. I went into the Mercedes-Cincinnati store to check a c I bought a Mercedes for my daughter. I live in Florida and was going to purchase the car there. I went into the Mercedes-Cincinnati store to check a couple of options out and met Brian Murphy. He was very helpful and before I left I ordered the car from him. He handled the transaction far better than the Florida store. My daughter is extremely happy with her new car and Brian is following up with her very well. Thank You. More

Over Charges and Lies We have brought in our car on two occassions. The first tome for an oil change. They charged me for a full service. That’s a $200 difference. They had We have brought in our car on two occassions. The first tome for an oil change. They charged me for a full service. That’s a $200 difference. They had a full record of me just asking for an oil change. I had to fight it with the credit card company. Today we brought it in for coolant. The guy said it would be a minute. Took one hour. Never again at this place. More

Fantastic experience! Melanie was awesome!!! Not pushy. Understanding my needs in a car. Katie also adorable and helpful! So happy to have bought my Benz with y'all! Melanie was awesome!!! Not pushy. Understanding my needs in a car. Katie also adorable and helpful! So happy to have bought my Benz with y'all! More

On my 4th car - customer for life I am on my 4th Mercedes, all from this dealership. I have had nothing but a positive, easy, seamless experience every time. If you are someone who a I am on my 4th Mercedes, all from this dealership. I have had nothing but a positive, easy, seamless experience every time. If you are someone who appreciates your time, you will greatly appreciate all of the work this dealership does to get you in and out with a good value. I worked with Melanie Parsons most recently and she took the time to have everything ready and organized. She really recognized that I was a loyal customer and worked to make sure that everything from beginning to end was a positive experience. Charlene Salyers in the service department is also excellent. I have 3 family members who also have cars from Mercedes in Montgomery and they feel the same as I do and will continue to be repeat customers! More