Mercedes-Benz of Cincinnati

Great Experience My wife and I had our first-ever experience with this dealership and with Mercedes Benz. Jed Hargett was very helpful in explaining models and choice My wife and I had our first-ever experience with this dealership and with Mercedes Benz. Jed Hargett was very helpful in explaining models and choices, and this left us with a very positive attitude about Jed and the dealership! Good job! Thanks More

Start to finish When I stopped by the dealership I was 80% sold on purchasing a Yukon XL, however, Jim Rutter did an excellent job of explaining the features, benefit When I stopped by the dealership I was 80% sold on purchasing a Yukon XL, however, Jim Rutter did an excellent job of explaining the features, benefits and value proposition for the GL450. I was short on time, which Jim intuitively sensed. He did a great job of staying focused on my questions and needs. His knowledge of the vehicle and highly responsive efforts to follow up via e-mail or phone to respond to my questions were great. His low key sales approach and adaptive style to me (the customer) left a positive and confident impression that led to me coming back again for a test drive, etc. Since the purchase he has followed up a couple of times to make sure that I am pleased with the car and to answer any questions. A great experience from start to finish. Thank you! More

Fast and effective Awesome first experience with buying a Mercedes. The dealership was prepared for our visit. The paperwork process was quick and easy. We were in an Awesome first experience with buying a Mercedes. The dealership was prepared for our visit. The paperwork process was quick and easy. We were in and out and in about an hour. Loved every minute of it. Very satisfied. More

Chris Walker makes buying a vehicle an enjoyable process Chris Walker at Mercedes-Benz of Cincinnati took care of me in a friendly professional manner. He made the buying experience a very enjoyable one and Chris Walker at Mercedes-Benz of Cincinnati took care of me in a friendly professional manner. He made the buying experience a very enjoyable one and provided me with an excellent product at a competitive price. With the balance of the team, including Katie, Frank and George, I could not have gone anyplace else and been treated better than I was by this fine group of individuals. Justin and the service team took nail out of a tire for me in the first week and did so while I had a lunch meeting. Service throughout the organization is professional and friendly Thanks Chris and the entire MB Cincinnati Team!! More

Excellent Experience at Mercedes-Benz of Cincinnati! I am extremely pleased with my experience so far at Mercedes-Benz of Cincinnati. I worked with Jim Rutter over many months as I decided what I wanted I am extremely pleased with my experience so far at Mercedes-Benz of Cincinnati. I worked with Jim Rutter over many months as I decided what I wanted in a new car and he was exceptional! I never felt pressured or rushed. He was patient, accommodating and gave me good information that helped me make my decision. I always felt he was working with me to ensure I would get exactly what I wanted. The entire car buying process was a great experience! More

Vehicle Purchase Salesman Thad Marck was very attentive and willing to go the "extra mile" to ensure I had a good experience. :) . Price of the vehicle was better tha Salesman Thad Marck was very attentive and willing to go the "extra mile" to ensure I had a good experience. :) . Price of the vehicle was better than other dealerships I contacted. Overall experience was a positive one. More

No pressure very accommodating. Plenty of choices with various options available so that one can drive away with the car the same day. All staff were friendly and helpful. Plenty of choices with various options available so that one can drive away with the car the same day. All staff were friendly and helpful. More

Half Empty-Half Full I want to thank Melonie for being the consummate professional. She really aided and assisted in making our first Mercedes Benz Purchase pleasurable an I want to thank Melonie for being the consummate professional. She really aided and assisted in making our first Mercedes Benz Purchase pleasurable and seamless, although her boss ( the sales manager) was very uncompromising, inflexible, and unapproachable. Overall, my wife was ecstatic and overjoyed with her GL450 for Mothers Day. More

Yes, very professional Anthony shows good interpersonal skills, good sales skills and exercised constraint in making the sale. We visited the dealership for something to d Anthony shows good interpersonal skills, good sales skills and exercised constraint in making the sale. We visited the dealership for something to do and to look at a GLA 250 which my wife thought were attractive. There was never any pressure to buy, never any pressure in recommending any particular car. Most of all, he did not ask the kiss of death question, "what would you like your payment to be". As you are well aware, people who buy high line cars, quite often pay cash. Anthony also paid good attention to my wife even though I was the ultimate decision maker and negotiator. We have had bad experience in all but 3 car dealerships over our 40 years of buying new and late model vehicles. These dealerships never earned a dime from us. In that, we visited your show room just on a whim with no real intention of buying a car, then bought a late model pre-owned car gives credence to his sales ability. And we are both happy with the transaction, with the car, the price and the service. More

This dealership is committed to satisfying the customer . Starting with understanding what you are looking for in a car vs. what they want to "sell" you. It's not about selling you the car, it's about you . Starting with understanding what you are looking for in a car vs. what they want to "sell" you. It's not about selling you the car, it's about you being a satisfied customer for the life of your car. Anthony, my salesperson, was great, but their commitment to customer satisfaction involves everybody - including the guys that do a great job of washing your car. More