Mercedes-Benz of Chicago - Service Center

The service center on Elston Avenue is great. Brought my car in for service the other day and was impressed. The team was so nice. Thank you for everything. car in for service the other day and was impressed. The team was so nice. Thank you for everything. More

Great service facility and easy to get to off the expressway. A special thanks to the service team. My car runs great and they treated me like family. expressway. A special thanks to the service team. My car runs great and they treated me like family. More

The service team has always been amazing. They go above and beyond to make sure everything goes smooth. Keep up the great work! and beyond to make sure everything goes smooth. Keep up the great work! More

I absolutely had the worst experience with Kelly Smith on 2-4-2022. I had an exquisite experience with Eric McGregor a few weeks ago when getting my car serviced. Eric explained everything needed to me and 2-4-2022. I had an exquisite experience with Eric McGregor a few weeks ago when getting my car serviced. Eric explained everything needed to me and showed me video. However, prior to seeing Eric my Coolant light was on. In which this was to be part of the "A" service that I purchased. This may be the 3rd time in which I've experience Mercedes service not completing everything that was to be done on the "A" service list. Nonetheless, I scheduled on 2-2-2022 to come and get service for Friday 2-4-2022 A.M. I arrived at noon, Eric wasn't available at that moment, so I approached the desk of Mr. Kelly Smith. Who was already disengaging as I'm proceeding to tell him what it is that I needed for the day. I expressed to him that my coolant light was indeed still on from the prior visit. I asked Mr. Kelly Smith if they could at least check my coolant to make sure that it was topped off from the prior visit, and his response was "Oh, we always top off all fluids, and that you must have a leak". NO CHECKING WHATSOEVER! I repeatedly asked him to check it and he proceeded to tell me that it will cost $227 for a service inspection. Mind you I just had this done 2 weeks ago as part of the A service. As the serviceman by the name of Kayvion, who didn't know why I was there, proceeded to U-Turn my car out of the garage, noticed my lights on and Kayvion proceeded to just automatically check my fluid and noticed that there was NO COOLANT in my car. My inspection has no reports of a leak that would have caused the coolant to not be in the car. All Kelly had to do was check. AS A RESULT, I WILL NEVER EVER EVER WORK WITH HIM AGAIN. I was very professional with him and his "arrogance" and to me was very relenting. On top of that, I asked, since he doesn't see me on the schedule that I scheduled to go ahead and schedule it himself while I'm there. He says, you need to call the service department. YES, CALL THE SERVICE DEPARTMENT, WHILE I'M LITERALLY STANDING IN HIS FACE! Anytime the 20-25 yr old serviceman gives me better customer service than the so-called experienced service associate, that is huge problem. All this took was a simple check! Kayvion, the serviceman and Kelly the service associate definitely need to switch roles. I did speak with Max his supervisor in which I did file the complaint. However, since no work was done today, I was not able to provide a survey for Mr. Kelly Smith. More

Eric McGregor was very professional and extremely helpful with my service. He offered great advice. The technician working on my car did a great job of explaining the work that was done on the car. with my service. He offered great advice. The technician working on my car did a great job of explaining the work that was done on the car. More

Chuck Benson went above and beyond to take care it my Caron this past December 31 and it is for people like him that MB Chicago is the best service center in Chicago Caron this past December 31 and it is for people like him that MB Chicago is the best service center in Chicago More

The Associates are Very Professional & Informative. They walk you through step by step of the process! walk you through step by step of the process! More

Very professional and great customer service/staff Waiting area very convenient and comfortable Clean place service/staff Waiting area very convenient and comfortable Clean place More

This Mercedes Benz has the best customer service. Everyone is very freindly! Erick is the best! Everyone is very freindly! Erick is the best! More

I received very attentive service which was appreciated. Thank you very much and have a good day Thank you very much and have a good day More