Mercedes-Benz of Chicago - Service Center

during a service for multiple things totaling over 1500, they were supposed to fix a parking lamp issue, but upon picking up my car the dash displayed a new issue with the parking lamp. they offered to loo they were supposed to fix a parking lamp issue, but upon picking up my car the dash displayed a new issue with the parking lamp. they offered to look at it but i would have to pay an assessment fee which i declined. a few days later i took the car to my local mechanic to inspect the car as they recommended thousands of dollars of additional "services." i had made no mention of the parking lamp issues. upon picking up my car he told me the parking lamp was left unassembled. he reconnected everything free of charge. ive had many problems with mercedes of chicago in the past but this is the last straw. More

Geoff’s crew always takes great care of us. Always a excellent customer experience. Been going there for many years! Always a excellent customer experience. Been going there for many years! More

Love this place everything and Everyone is awesome clean Polite keep you updated thank you clean Polite keep you updated thank you More

After owning 5 Mercedes Benz over the last 12 years and servicing them at this dealership, I am shocked at the way I was treated and the service I received on May 26 2022. This has to be the worst ever s servicing them at this dealership, I am shocked at the way I was treated and the service I received on May 26 2022. This has to be the worst ever service experience. Here is what happened. I made an appointment and dropped my GLE 2022 (less than 5 thousand miles) for quality issues, ranging from roof center console rattling, rear suspension noise, seat movement noise on Tuesday morning May 24th. The service rep Kelly Smith checked me in. I asked if they have loaners and he said not for quality issues. I said ok I will pay for a rental. He told me that it will be 2-3 days to get the service done. I said fine. on Thursday May 26th, I got a note from Kelly updating me on the car. He said “ the technician is looking at your car and I will let you know what he says.” Mind you this is 2 days later. So my car sat in the shop for 48 hours and no one looked at it, and I am paying for a rental car for a brand new 450 GLE. I confirmed with Kelly that the car sat there for 2 days and he said unfortunately yes. I asked for the service manager to contact me and low and behold 5 hours later Max the service manager calls. He tells me that he is sorry this has happened, and they don’t know when they scheduled my appointment if some cars ahead my in the queue will take 2 days for diagnostics. Like the technicians are spending 24x7 on car diagnostics without escalating to other technicians or MB, and go and work on other cars. Basically gave cold water on my a$$. He did not even offer to reimburse for the car rental. I told him to have the car ready and I will pick it up asap. This is crazy. After being a loyal customer to this dealership for 12 years this is my reward, and they forget that they represent Mercedes Benz. So I am driving a brand new Mercedes Benz with rattling noises and quality issues with less than 5000 miles. Clearly they have won me over to their dealership and to Mercedes Benz. Trust me, this car will be traded in soon for another car and not a Mercedes’ Benz. More

My car was ready much sooner than expected. Never feel rushed. My concerns are always answered. Kelly and Jesus helped us on this last visit. My husband only speaks Spanish and Kelly has al Never feel rushed. My concerns are always answered. Kelly and Jesus helped us on this last visit. My husband only speaks Spanish and Kelly has always been able to explain everyt issue with our truck in his native language. This makes us always feel welcomed. More

Melvin Peoples has been my primary service advisor for years and he is always professional, timely, and on top of the situation. years and he is always professional, timely, and on top of the situation. More

Very professional exceptionally well great technicians call Port persons are great service manager extremely professional call Port persons are great service manager extremely professional More

Made a 1:00pm appointment and was met with on time service. Great customer service. service. Great customer service. More

I have enjoyed an exceptional customer experience every time for the past 8+ years thanks to the warm, friendly attentive service from Vince, Geoff, Max, Lynn and their entire staff. They always remember m time for the past 8+ years thanks to the warm, friendly attentive service from Vince, Geoff, Max, Lynn and their entire staff. They always remember me, are very welcoming and consistently take great care of both my convertible and me. By taking the time to listen and discuss my concerns, I feel safe to trust their suggestions as we collaborate to determine the best service plan. I’ve had a fair amount of repairs and Max, who is very knowledgeable, gives great advice on options I can take, ways to save money and is always honest about best ways to proceed while still taking my concerns into account. Geoff is so warm, friendly and attentive and will drop everything for a customer to ensure we feel valued. He also helps out with any recurring issues and is accommodating in taking good care of us. Lynn remembers specific things I like and and oversees service visits to go smoothly. As a team, they go above and beyond from the initial call, booking me a loaner, executing a quality repair, and following up with communication throughout the process. At Fletcher Jones Mercedes service center, they ensure nothing less than complete satisfaction and a win-win scenario every time. thank you! More

The service staff is great. Had my annual service done and I was blown away by the facility. Beautiful!! and I was blown away by the facility. Beautiful!! More