Mercedes-Benz of Chicago - Service Center

I took my car in for service and Don Pagano was my advisor. From start to finish he was the ultimate professional providing the best in customer service. He made the process from bringing my car in t advisor. From start to finish he was the ultimate professional providing the best in customer service. He made the process from bringing my car in to getting a loaner seamless. He was the ultimate service provider and I would recommend requesting Don if you ever have a need for service at Mercedes. More

I am giving Mr. Pagano a "great rating". Mr. Pagano is always very professional and very knowledgeable. Furthermore, he is able to consistently answer/address all questions and or concerns. He i Pagano is always very professional and very knowledgeable. Furthermore, he is able to consistently answer/address all questions and or concerns. He is a person that makes this dealership a great place to visit. More

My experience at the Mercedes Benz Service Drive on Division St was very pleasant. As I entered the building I was greeted by professional staff (Mr. Martinez) with a smile. The Service Drive was bus Division St was very pleasant. As I entered the building I was greeted by professional staff (Mr. Martinez) with a smile. The Service Drive was busy but staff approach me with assistance immediately. Not always so early in the morning are staff willing and available to assist you in such a proffesional manner. The service I was given and my car was given was outstanding. I will be recommending this dealership to others. Keep up the great work Mr. Martinez, Mr. Peoples and Mr. Hult! More

This dealership is very focused on delivering quality service. I am always greeted immediately when I bring in my car. Omar always give me a fair assessment of what needs to be fixed today and what nee service. I am always greeted immediately when I bring in my car. Omar always give me a fair assessment of what needs to be fixed today and what needs to be done in the future. The repairs I have done have always been prompt and done right the first time. The facilities are clean and comfortable. I wouldn't take my car anywhere else and highly recommend this dealership. More

I currently own, and have previously owned 5 Mercedes Benz automobiles. I've taken all my vehicles to MB-Chicago for servicing and I couldn't be more pleased with the Service Department and Staff there. Benz automobiles. I've taken all my vehicles to MB-Chicago for servicing and I couldn't be more pleased with the Service Department and Staff there. From the time I drop-off my car to the time I pick it up, the entire staff of MB-Chicago Service Dept couldn't be more gracious or accomodating. Any and all issues are completely resolved to my satisfaction. The Service Dept. people are attentive and quick to answer any questions that I might have. In a world where customers are often-times taken for granted, it's truly a pleasure dealing with the Service Dept. at Mercedes-Benz Chicago. They've taken Customer Service to a whole new level of customer satisfaction. More

I brought in my 2007 E class for a noise that I kept hearing. Upon arrival I was greeted by a friendly service advisor. I told the advisor that I wanted to wait for my car to be serviced. The waiting hearing. Upon arrival I was greeted by a friendly service advisor. I told the advisor that I wanted to wait for my car to be serviced. The waiting area is extremely comfortable with an abundance of amenities (cappuccino maker, flat screen tv's, free wifi). After waiting for approximately 20 minutes, I was brought back to see the technician that looked at my car. Technician Larry was able to explain and visually show me the cause of the noise. It turned out it was a minor suspension issue. In addition to diagnosing the problem I came in for he also did a free inspection overall on my car. I decided to leave my car there for the noise repair and was given a loaner car to use until my car was fixed. Overall I was very impressed by my whole experience and felt very confident that my car was in good hands. More

The service at Fletcher Jones was convenant and pleasant. The staff was friendly and made me feel like I was a very important customer. I brought in my 08 E350, for the scheduled B service and to fix my chec The staff was friendly and made me feel like I was a very important customer. I brought in my 08 E350, for the scheduled B service and to fix my check engine light, in the morning on my way to work. I met with Melvin Peoples who was able to provide me with a loaner car while my car was in for repairs. After about two hours after dropping off my car Melvin called to inform me that the B service was complete and that the check engine light was fixed and covered under the manufacters warrenty. At that time he also told me that my car was due for a couple of other maintance items so I agreed to have a brake fluid flush performed. All the work was done in a timly fashion and I was able to pick up my car right after work. This was a much better experience than I have had at other dealerships before and I am going to return for my next service. More

Same exact experience. Clueless. They never have gotten my car fixed in time -- last time i was there put in wrong tires (different than what i ordered) then charged me for the loaner that I wouldn't have my car fixed in time -- last time i was there put in wrong tires (different than what i ordered) then charged me for the loaner that I wouldn't have needed. I hate these guys -- I will never buy a Mercedes again until they allow another dealer in town. More

This dealer managed to destroy my stereo and said they would pay for a replacement. I submitted the paperwork TWICE and never saw a penny.<br><br>I also took my car in for an oil change and to replace bul would pay for a replacement. I submitted the paperwork TWICE and never saw a penny.<br><br>I also took my car in for an oil change and to replace bulb in one of my front driving lights that burned out. After I left the dealership, I found the light still burnt out and then my "Low Washer Fluid" warnig light came on. They did not refresh my fluids...did they even change my oil? Who knows. I called and the service manager told me to come in the next day at 8:00 am, and they will take care of everytrhing while I wait. I waited for THREE HOURS and when they gave me the car back, the driving light was STILL burnt out. And they gave ME attitude, like it was my fault. Not even a "We're sorry" .<br><br>These people are clueless. And there is a BMW dealer right across the street. Guess where I'm going next spring for my new car. More