Mercedes-Benz of Chicago - Service Center

Best service man The best service man is Dan Hoffman, he knows how to please his customers. He pays attention to the customer needs and he helps them get the best pric The best service man is Dan Hoffman, he knows how to please his customers. He pays attention to the customer needs and he helps them get the best price. Nd he makes sure your up to date with your warrenty. More

very happy with the experience great, friendly and prompt service . . . can't beat these guys when it comes to customer satisfaction . . . always a loaner available and the car come great, friendly and prompt service . . . can't beat these guys when it comes to customer satisfaction . . . always a loaner available and the car comes back cleaner than when you bring it in!!! More

Service was ok! Service was ok, but could've been better. I received no follow-up call in reference to preventive repairs/warranty work as indicated per inspection. Service was ok, but could've been better. I received no follow-up call in reference to preventive repairs/warranty work as indicated per inspection. More

Excellent. Everything done on time. Melvin Peoples is wonder I had a repair necessary, not expected on a routine visit. The service was expedious, and Melvin Peoples was teriffic at getting it done in the most c I had a repair necessary, not expected on a routine visit. The service was expedious, and Melvin Peoples was teriffic at getting it done in the most convenient way possible for me. More

Max was great! My husband and I have been working with Max on our navigation system issue. It has been very complex and a mystery to solve as to why it wasn't workin My husband and I have been working with Max on our navigation system issue. It has been very complex and a mystery to solve as to why it wasn't working. Max went through the steps of each component and took the time to rule out possible issues. We hope our issue is now resolved. Thank you Max for your help and assistance during this time. You were very professional and we appreciate your hard work and effort. More

Very happy with MB-Chiucago Melvin took great car of me and my car. Really enjoyed the texting for communications and the online payment system, very convenient. See you soon. Melvin took great car of me and my car. Really enjoyed the texting for communications and the online payment system, very convenient. See you soon. I would like to be invited to customer AMG and car drive events, experiences, etc. offered by MB-Chicago. Thanks More

Excellent The servcie tendered was frist rate from a thru z. Erick was personable and easy to work with. The mechanic assigned did an excellent job. The servcie tendered was frist rate from a thru z. Erick was personable and easy to work with. The mechanic assigned did an excellent job. More

Service Clear and prompt communication of the issue with the car; complimentary loaner car a big plus, too. Personalized customer service with the same servi Clear and prompt communication of the issue with the car; complimentary loaner car a big plus, too. Personalized customer service with the same service staff consultant assigned to you as when you have brought the vehicle in before. More

excellent service Dan is very professional and hours the extra mile to ensure things are properly completed. His customer service is excellent. Although the issues are Dan is very professional and hours the extra mile to ensure things are properly completed. His customer service is excellent. Although the issues are not anyone's fault, dan puts his customers first! More

poor poor service this place is a joke,.....i arrived at 10:45 am for my app at 11:00 am...they took my car in .and then..they just disappear.. they had me wait for 3 h this place is a joke,.....i arrived at 10:45 am for my app at 11:00 am...they took my car in .and then..they just disappear.. they had me wait for 3 hours ..for nothing...they didn't have the courtesy or the dignity to let me know that they are behind or something...they just had me there waiting.. i took my car UNFIXED and.left...STAY AWAY OR BETTER RUN...THIS PLACE IS A JOKE. More