Mercedes-Benz of Chicago - Service Center

B1 service on car Absolutely the friendliest staff in the service building. Offered water and very attentive. I was even given a free car wash and they vacuumed the ins Absolutely the friendliest staff in the service building. Offered water and very attentive. I was even given a free car wash and they vacuumed the inside! Overall, a great experience. More

Great customer service Erick McGregor is always great to work with in the service department. He is very knowledgeable and always does a great job. He provides great custome Erick McGregor is always great to work with in the service department. He is very knowledgeable and always does a great job. He provides great customer service. More

Strong Client experience Chuck Benson and the entire team provided a great service experience. The check in process was easy and the warranty work was completed in a timely fa Chuck Benson and the entire team provided a great service experience. The check in process was easy and the warranty work was completed in a timely fashion. Even though I didn't purchase my car from the related company, Chuck made me feel like I was a valued customer. More

Very satisfied with my service. I was very satisfied with the service at the Service Center, in particularly with the assistance provided by Melvin and Marco. Your service cont I was very satisfied with the service at the Service Center, in particularly with the assistance provided by Melvin and Marco. Your service continues to be "First Class". Thank you for everything. Nick More

Great service Visit Chuck Benson for the ultimate experience !! He made taking care of my vehicle a snap. With the loaner plan Mercedes has in place, I didn't mis Visit Chuck Benson for the ultimate experience !! He made taking care of my vehicle a snap. With the loaner plan Mercedes has in place, I didn't miss a days work. More

Excellent service From setting up the appointment, dropping off the car to picking up my car, my experience went smoothly. I was treated warmly and with respect through From setting up the appointment, dropping off the car to picking up my car, my experience went smoothly. I was treated warmly and with respect throughout the experience. I was contacted regarding the approximate time my car would be ready and informed what was being done to the car. When the car was ready, I was able to pre-pay online so that when I arrived to pick up my car, the car was already at the exit door, ready to go. I couldn't have asked for a better experience. Thank you!! More

Streamlined and Professional Erick McGregor is the consummate professional who, over the years, has provided exemplar service. He is ALWAYS responsive to my call of distress. He e Erick McGregor is the consummate professional who, over the years, has provided exemplar service. He is ALWAYS responsive to my call of distress. He explains the necessary work needed in detail and in language that is clear to a layman. Additionally, the customer waiting area is stylish, comfortable, and appropriate for the customer based served. I DESERVE luxury. More

Oustanding Customer Service When I have to take my car in for service I don't mind at all due to the amazing service I receive. Terry Stailey is an exceptional service advisor. When I have to take my car in for service I don't mind at all due to the amazing service I receive. Terry Stailey is an exceptional service advisor. Terry will make sure you are a satisfied customer. More

Always a great experience Dan Hoffman is the best Service Consultant that any dealership could ever hope for. Since I've been involved with this dealership the only thing I ca Dan Hoffman is the best Service Consultant that any dealership could ever hope for. Since I've been involved with this dealership the only thing I can say is fantastic. From the most wonderful salesperson Adelina Grama to the best service consultant Dan I have ever dealt with I can guarantee you I will never drive anything the rest of my life but a Mercedes from this dealership. Thanks to you all. More

Great Service ! Great Dealershiop! As usual I got Great Service with Chuck Benson! He also got me a really nice loaner, A 2015 c300 Great Car, But I'm still atached to my 2013 C300, Ill As usual I got Great Service with Chuck Benson! He also got me a really nice loaner, A 2015 c300 Great Car, But I'm still atached to my 2013 C300, Ill be looking to get my c300 in march purchased outright & a new 20156 CLA & the only place i would purchase the car from is " Fletcher Jones,!" Because of the great experience i had with the Dealer & Mr. Chuck Benson! Thanks Again! Dariusz B. More