Mercedes-Benz of Chicago - Service Center

Failures in Sales, Service and follow up I went in for a simple A service for my new CLA-250. After being there 2 hours and doing some investigating, I found that they had placed my car outsi I went in for a simple A service for my new CLA-250. After being there 2 hours and doing some investigating, I found that they had placed my car outside and it was not being serviced. Sat in the waiting room for that long and I was the one to find the issue. They only found my car outside because they looked up the VIN Number. It was not marked and was placed outside with keys in it. Marco provided me a loaner after about 30 min of me waiting. I had went there to have them do the quick plug-in navigation unit as well. They said they would do everything I need and call me in the morning with a quote. They could not give me a discount on the service because I had prepaid for all my service in the lease. The did say they would give me the navigation unit at cost which was what I can buy it for anyway. The next day came and they are supposed to return my car to me at 3pm. I heard nothing from them but an email saying I could come pick it up. Pick it up? You are to deliver my car to my office. After calling them at 2pm, I found out the Parts manager did not think it could be installed and it took the Service Adviser to figure out it can at 2pm. They returned my car to me at 3:15 pm, not cleaned on the inside but washed on the outside. No discount for the Navi. So at this point we are 3 plus hours of my time wasted and a nice...hey..I am sorry. The next days involved a call from the client service advocate who had a sales manager call me. He had no solutions for me and said he would call me back the next day with options. No call the next day or response from the email I sent the customer service advocate. I guess they just do not care about you when you have paid for everything with the vehicle. Future customers keep that in mind when they smile at you and ask for your trust. I am not looking for a bunch of freebies or a bunch of money, but to treat a new customer of Mercedes-Benz this way has turned me off from that manufacturer and that dealership. Go somewhere else to buy from someone that cares after the sale. More

Always meeting or exceeding expectations I have been a customer of Mercedes of Chicago for a number of years, throughout the years the dealership has constantly improved with the level of emp I have been a customer of Mercedes of Chicago for a number of years, throughout the years the dealership has constantly improved with the level of employees getting better and better. Erick has now become my service writer and he just did a fantastic job of getting me in and out, explaining the work required and arranging the loaner process so I had no lost time from work. Thanks again for always improving. More

Great Service Always had nothing but great service since 1st meeting Erick, He helped me out in an emergency repair and I can't see going anywhere else for service Always had nothing but great service since 1st meeting Erick, He helped me out in an emergency repair and I can't see going anywhere else for service More

High quality service experience The service department continues to amaze me. From the start the courteous, knowledgeable service coordinator helps to efficiently handle the appoint The service department continues to amaze me. From the start the courteous, knowledgeable service coordinator helps to efficiently handle the appointment. Communication is top level and follow through on any questions is of high importance More

Verry fredly staffs It was the first time that i visited this service center but everything was exeptional. My sercice adviser Chuck really take care of my car and make m It was the first time that i visited this service center but everything was exeptional. My sercice adviser Chuck really take care of my car and make me feel VIP .Tnx Chuck More

Perfect experience Melvin Peeples and the Mercedes Benz staff were courteous, thorough and efficient. I was greeted when I drove into the service area and directed to my Melvin Peeples and the Mercedes Benz staff were courteous, thorough and efficient. I was greeted when I drove into the service area and directed to my service representative. I received a comprehensive, easy to read report on the areas of my car that needed to be repaired. More

awesome Awesome. Things were done very quick. Very professional. Was not waiting long. The waiting area was nice and comfortable while waiting. I would r Awesome. Things were done very quick. Very professional. Was not waiting long. The waiting area was nice and comfortable while waiting. I would recommend the service station to all my friends More

Routine Service My service advisor Erick McCormick always makes the service of my car very easy. Everyone in the service department is very helpful and courteous My service advisor Erick McCormick always makes the service of my car very easy. Everyone in the service department is very helpful and courteous More

Customer Service and Beyond My rating comes from attention given to detail on my automobile aligned with outstanding customer service received from Mr. Benson. Please pass on my My rating comes from attention given to detail on my automobile aligned with outstanding customer service received from Mr. Benson. Please pass on my GRATITUDE. Thanks! More

Solid Customer Service Chuck Benson took excellent care of the multiple issues that I had to deal with. He kept me advised of the progress and let me know all available serv Chuck Benson took excellent care of the multiple issues that I had to deal with. He kept me advised of the progress and let me know all available service options. More