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Mercedes-Benz of Chicago - Service Center
Chicago, IL
459 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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459 Reviews of Mercedes-Benz of Chicago - Service Center
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June 24, 2017
Wonderful Place Love the new space. I was able to work comfortably from your lounge, with a latte from the cafe, and received frequent progress reports. Great experie Love the new space. I was able to work comfortably from your lounge, with a latte from the cafe, and received frequent progress reports. Great experience. Thank you. More
by MShapow
Employees Worked With
Max in Service
June 24, 2017
Phenomenal! Amie was pleasant and courteous Customer service, respect, she explained the process. Amie kept me informed as to what was going on with my vehicle. I felt assured that she would ma Customer service, respect, she explained the process. Amie kept me informed as to what was going on with my vehicle. I felt assured that she would make my concerns known to the service technician. I must admit from the initial phone call prior to my arrival. I felt that my visit would be a positive one. This is the third Mercedes Benz Dealership and second service center that I have visited and I must admit it was a lot missing from the ambience and care recieved. I am pleased to say that I am developing a win win relationship with Amie and she will be my new Service Consultant. Thank you for the fabulous state of the art facility and efficient service by all who came in contact from the computer interface to the welcome and during the service provided. You have a winning formula! I have to travel about forty miles to visit my new service center at your location but I'm able to coordinate my client schedule and relax to know that you will take make my time a priority and service my vehicle in a timely fashion. I thank you for what you do as it is greatly appreciated. Customer service is still important in our complex and ever changing world. More
by Barbara
Employees Worked With
Amie Welsh/Johnson
June 18, 2017
Service Power steering flush was completed in the estimated time promised customer service staff very courteous-friendly and professional Mercedes Benz of Ch Power steering flush was completed in the estimated time promised customer service staff very courteous-friendly and professional Mercedes Benz of Chicago always meets and exceed expectations More
by toney2457
Employees Worked With
Terry Stailey
June 15, 2017
Quick repair Lynn Olson is always wonderful to work with. She is very communicative and attentive. Every experience we have received the service we requested and m Lynn Olson is always wonderful to work with. She is very communicative and attentive. Every experience we have received the service we requested and more with a short turn around. More
by Elizabeth
Employees Worked With
Lynn Olson
May 16, 2017
2 years of poor service Chicago Fletcher Jones Mercedes Benz While people like Erick McGregor are outstanding at the job they do, leadership like Geoff Hult has been severely disappointing. My family has owned While people like Erick McGregor are outstanding at the job they do, leadership like Geoff Hult has been severely disappointing. My family has owned exclusively Mercedes Benz for over 40 years (5 families total). We have been experiencing mechanical issues with our car, which is less than 2 years old. It's already frustrating for a new car to have problems, but the biggest disappointment is the customer service. Geoff Hult is very nice initially, but never, ever follows up. I call and leave messages since he said he would "keep me updated", I've sent emails, and even waited and asked to speak to him at the service center, but he is always "in a meeting" as I see him in his glass office! We trusted Mercedes Benz because of my family history, but when both the car is failing AND the customer service, which is part of why you pay as much as you do, then there's nothing else to say other than you lost a customer. My family has been aware of this issue and has reached out to their MB people they've known for years, and because of what they have seen, and even their reaching out to Geoff, are strongly considering leaving MB USA all together because this is completely unacceptable. If your car is not having issues, then I am confident that you will have a positive experience, but once you have a problem, do not count on much help because if the leadership is weak, then what do you expect from the others. More
by SR Benz owner
Employees Worked With
Geoff Hult, FJ Management
September 18, 2015
Great and fast service. Everyone at the dealership is very nice, specially Dan. He was very helpful and professional. I was in abit of a rush and he made sure my car was read Everyone at the dealership is very nice, specially Dan. He was very helpful and professional. I was in abit of a rush and he made sure my car was ready in time for my meeting. More
by RV
Employees Worked With
Dan
September 17, 2015
Service was great. I have no complaints. Thumbs up to the Mercedes Benz dearler because the services are great. Staff are warm and friendly.. It is great to be to be able to get a loaner when Thumbs up to the Mercedes Benz dearler because the services are great. Staff are warm and friendly.. It is great to be to be able to get a loaner when needed. More
by sassygirl
Employees Worked With
Chuck Benson
September 13, 2015
Great Service I have brought my car in to this particular Mercedes multiple times. Everyone does their best to make sure the customers are comfortable and taken car I have brought my car in to this particular Mercedes multiple times. Everyone does their best to make sure the customers are comfortable and taken care of. I always feel important when I am there More
by Arosetaylor27
Employees Worked With
Szymon
September 08, 2015
The Best Service Department Customer Service were very professional, concern and helpful. Good customer service will always keep me coming back!!!! I have an ideal for the upco Customer Service were very professional, concern and helpful. Good customer service will always keep me coming back!!!! I have an ideal for the upcoming Christmas season, that you all raffle off a pair of Bears tickets or Gift card to your clients for recommending a client. Give Aways always keep us coming back!!!! More
by robinson1
Employees Worked With
Kim Norah was my Sales Person but my last visit was in the Service Department. I can't remeber my Rep's name but he was very helpful and understanding.
June 13, 2015
Schedule Service "B" C300 A Dealership is only as Great as their Service. After the Sale is what Really Counts. Dan Hoffman is that Diamond In The Ruff! Always Too Notch. Keep A Dealership is only as Great as their Service. After the Sale is what Really Counts. Dan Hoffman is that Diamond In The Ruff! Always Too Notch. Keep up the Excellant Service and I will Always Bring my Service needs to Mercedes Benz Of Chicago! Regards, James J Vara III More
by JamesVaraIII
