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Mercedes-Benz of Chicago - Service Center

Chicago, IL

4.8
459 Reviews

459 Reviews of Mercedes-Benz of Chicago - Service Center

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August 05, 2017

Service repair Chuck Benson is an awesome service Rep.. he handleded my insurance needs and kept me informed throughout the repair. Thank you for treating your emplo More

by P123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2017 -

Mercedes-Benz of Chicago responded

Hi, We appreciate your 5-star rating and your loyalty! We are happy to hear that Chuck provided you with an exceptional visit. If we can be of any further assistance please let us know. -Geoff Hult, Service Manager

August 03, 2017

Service satisfaction Always a pleasure dealing with the professional staff @ mercedes benz chIcago. The staff works continually till you are completely satisfied. I walk More

by Missyfit66
Recommend Dealer
Yes
Employees Worked With
Carlos Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Stailey
Aug 04, 2017 -

Mercedes-Benz of Chicago responded

Hi, We appreciate your 5-star rating and are happy to hear that Carlos provided you with an exceptional visit. If we can be of any further assistance please let us know. -Geoff Hult, Service Manager

August 02, 2017

Car wash Was in the area so I stopped in for a car wash. I think it's great that the consumer can just drive through for that benefit. More

by esme1583
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 03, 2017 -

Mercedes-Benz of Chicago responded

Hi, We appreciate your 5-star rating. Please let us know if we can assist you further. –Geoff Hult, Service Manager

July 28, 2017

Great service Ben did a great job taking care of all our service needs. They had the SUV fixed quickly and a loaner available while the other was being fixed. More

by JL1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben DeGarcia
Jul 28, 2017 -

Mercedes-Benz of Chicago responded

Hi, We appreciate your 5-star rating and are happy to hear that Ben provided you with an exceptional visit. If we can be of any further assistance please let us know. -Geoff Hult, General Manager

July 27, 2017

Excellent, friendly, hassle-free Had a great service experience from initial scheduling through pickup. Received proactive communication, and was able to arrange to have my car ready More

by David Goodson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2017 -

Mercedes-Benz of Chicago responded

Hi David, Thank you for your wonderful review. We are happy to hear that your service experience was streamlined from the beginning to the end and that you were provided with excellent service. Please let us know if we can further assist you. – Geoff Hult, General Manager

July 21, 2017

Thanks Again As always they never fail to impress me, simple quick and correct the way I like it Special Thanks to Erik McGregor "your are the best" More

by George T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2017 -

Mercedes-Benz of Chicago responded

Hi George, Thank you for taking the time to leave such a wonderful review. We are happy to hear that Erik always provides you with excellent service. Please let us know if we can further assist you. – Geoff Hult, General Manager

July 21, 2017

Excellent service I experienced great customer service, prompt service and completion of recall issue. The loaner car that I was provided was very clean and fun to dr More

by Libbybrunsvold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Aguilera
Jul 26, 2017 -

Mercedes-Benz of Chicago responded

Hi, We appreciate your 5-star rating and your kind words. Please let us know if we can assist you further. –Mark Hoegler, General Manager

July 20, 2017

Service B Terry and the whole crew at MC Chicago are top notch! Simply the best!! I wish all service centers were like MB Chicago. Job well More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Jul 26, 2017 -

Mercedes-Benz of Chicago responded

Hello Jim, Thank you very much for your wonderful review! We are glad to hear that Terry and the whole Fletcher Jones team always make sure your experience is efficient from beginning to end. If we can be of any further assistance please let us know. – Geoff Hult, General Manager

July 19, 2017

Great customer service, professional and quick I belive as to all customers, Customer service is the most important role in the business industry if you want to keep your customers and bring new on More

by Ns23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Hult Service Director And Terrence Stailey
Jul 26, 2017 -

Mercedes-Benz of Chicago responded

Hi, We appreciate your 5-star rating and are happy to hear that you were provided you with exceptional customer service. If we can be of any further assistance please let us know. -Mark Hoegler, General Manager

July 18, 2017

In short Jeff and Melivin are amazing. Thank you! There is no better place to be serviced. You care first, always respond and are just and fair. I have been dealing with Melvin before we had children More

by David marc drew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geof Hult
Jul 26, 2017 -

Mercedes-Benz of Chicago responded

Hi David, Thank you for your loyalty and for your raving review. We are happy to hear that Melvin always provides you with excellent service. Please let us know if we can assist you further. – Geoff Hult, General Manager

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