Back

Mercedes-Benz of Chicago - Service Center

Chicago, IL

4.8
459 Reviews

459 Reviews of Mercedes-Benz of Chicago - Service Center

Sort by
August 20, 2017

As always My service experience was excellent. This is my fourth Mercedes that I have purchased and serviced at Mercedes Benz of Chicago and they never disappoi More

by Lanny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2017 -

Mercedes-Benz of Chicago responded

Hi Lanny, Thank you for your loyalty and for your raving review. We are happy to hear your visit are always pleasant. Please let us know if we can assist you further. – Mark Hoegler, General Manager

August 19, 2017

Horrible Dash was cracked. Front license plate not on when I got there they had to take it back, had to wait. Gps was loose. When I got home my back license pl More

by Poppy4u2
Recommend Dealer
No
Employees Worked With
Other Employees : I don't know who worked on my car but they messed it up.
Aug 22, 2017 -

Mercedes-Benz of Chicago responded

Good Afternoon, Thank you for your feedback. I would like to apologize for your experience. It’s our mission to ensure all of our guest are satisfied after visiting our facility. We would like the opportunity to turn your experience around. Please give me a call at your earliest convenience at (312)628-4363. Best, Ashley Richie

August 16, 2017

Great Dealership...Great Service! I was very impressed with the sales team when I originally purchased the vehicle and the service level, quality and professionalism received from the More

by BBStuart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Stailey
Aug 22, 2017 -

Mercedes-Benz of Chicago responded

Hi, We appreciate you taking the time to leave such a wonderful review. Please let us know if we can assist you further. – Mark Hoegler, General Manager

August 14, 2017

MB Service is A-One It's always a pleasure to have my car serviced at MB of Chicago. Dan and Terry exemplify quality service. Always as smooth process from start to fin More

by PhD 400ML
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Hoffman
Aug 14, 2017 -

Mercedes-Benz of Chicago responded

Hi, We are glad to hear that your experience was efficient from beginning to end. Please let us know if we can assist you further. – Geoff Hult, Service Manager

August 12, 2017

excellent service experience I am completely satisfied with Mercedes-Benz of Chicago service experience and customer service. Fletcher Jones should purchase the 6 acre lot next t More

by AJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2017 -

Mercedes-Benz of Chicago responded

Hello AJ, We appreciate your 5-star rating and feedback! If we can be of any further assistance please let us know. – Geoff Hult, Service Manager

August 12, 2017

Great job Thank you the best, taken care of and knew about the tasks quick and efficient manner just a very well experience and excellent care, best wishes to t More

by Carcare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2017 -

Mercedes-Benz of Chicago responded

Hello, Thank you for your wonderful review. We are happy to hear that Erik provided you with an exceptional visit. Please let us know if we can assist you further. – Geoff Hult, Service Manager

August 11, 2017

Always The Best Mercedes-Benz of Chicago continues to provide consistent service with knowledgeable staff - after over 15 years of serving our cars they still never f More

by Pickle's Dad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Schneider
Aug 14, 2017 -

Mercedes-Benz of Chicago responded

Hello, Thank you for your loyalty and for your wonderful review. Please let us know if we can assist you further. – Geoff Hult, Service Manager

August 10, 2017

Above and Beyond Erick McGregor and the service technicians at Mercedes Benz of Chicago once again went above and beyond. We had our vehicle for scheduled maintenance More

by jmscarp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2017 -

Mercedes-Benz of Chicago responded

Hello, Thank you for your wonderful review. We are happy to hear that Erick provided you with an exceptional visit. Please let us know if we can assist you further. – Geoff Hult, Service Manager

August 10, 2017

Great Service and Communication! Personable and Reliable My service was great. From the minute I pulled up until the time I checked out everything was fantastic. Szymon was professional and "gets" customer More

by Al's ride
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Szymon Kowalczyk
Aug 14, 2017 -

Mercedes-Benz of Chicago responded

Hi Alison, Thank you for taking the time to leave such a wonderful review. We are happy to hear that your service experience was streamlined from the beginning to the end and Szymon provided you with excellent service. Please let us know if we can further assist you. – Geoff Hult, Service Manager

August 06, 2017

The service was great and fast. It was at the last minute and I didn't have an appointment, but the service was great and fast for a walk in customer. More

by marcus whiteside
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2017 -

Mercedes-Benz of Chicago responded

Hi Marcus, We appreciate your 5-star rating. Please let us know if we can assist you further. –Geoff Hult, Service Manager

...
39
...