Back

Mercedes-Benz of Chicago - Service Center

Chicago, IL

4.8
459 Reviews

459 Reviews of Mercedes-Benz of Chicago - Service Center

Sort by
September 07, 2017

Happy I was very happy with my service, I got prompt attention and (even though I didn't have an schedule appointment I was in and out before I could finish More

by GZA01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Schneider
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi GZA01, Thank you for leaving your feedback! We are pleased to hear that Joshua was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us. We are here to help!

September 07, 2017

Great place to take your car The building is beautiful, clean and working with Loc and Amie was pleasant. The service for my car didn't take as long as expected. Pleasant surprise More

by GBJ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lok Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amie Johnson
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi GBJ, Thank you for leaving your feedback! We are pleased to hear that both Lok and Amie were able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help!

September 03, 2017

services very good services, chuck is a very good person to work with. I have been working with chuck for a very long time. Exceptional service above expectat More

by Mr. JEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2017 -

Mercedes-Benz of Chicago responded

Thank you for your 5-star review and sharing your exceptional experience with Chuck and our Service Team. We appreciate your loyalty and are proud to have Chuck on our team. Please let us know if we can assist you further. - Mark Hoegler, General Manger

August 30, 2017

Helping service Geoff and Melvin Working out problem 5 time return for same Problem let's hope it is fixed we have to wait and see if it will come back. More

by Alf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Price, FJ Management
Aug 31, 2017 -

Mercedes-Benz of Chicago responded

Hi Alf, I am unable to locate your information in our system. Please call me directly at 312-628-4363 I would like to discuss your experience. Kind Regards,

August 29, 2017

Best experince ever The best or nothing ! Joe Smalzer is a real profesional and realy nice person. Thank you for your help,my next target is E 350 More

by sprinter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Smalzer
Aug 29, 2017 -

Mercedes-Benz of Chicago responded

Hi, Congratulations on the purchase of your new vehicle! We are glad to hear that your experience was efficient from beginning to end. Please let us know if we can assist you further. – Mark Hoegler, General Manager

August 27, 2017

Professional customer service Very happy with the customer service at Mercedes Benz of Chicago. Easy to schedule constant updates loaner car. All smooth. His was unfortunately my s More

by Marc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben DeGarcia
Aug 29, 2017 -

Mercedes-Benz of Chicago responded

Hi Marc, We appreciate your 5-star rating and are happy to hear that Ben provided you with an exceptional visit. If we can be of any further assistance please let us know. - Mark Hoegler, General Manager

August 24, 2017

Professional When you first step out of your car someone is there to assist you which is great.if you have a loaner its right there.I'm not sure of the gentleman More

by Gmissy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2017 -

Mercedes-Benz of Chicago responded

Hi, We appreciate your 5-star rating and are happy to hear that Chuck provided you with an exceptional visit. If we can be of any further assistance please let us know. -Mark Hoegler, General Manager

August 22, 2017

Great Experience As usual, everything was just perfect! Melvin is the best. The job is done right on time the first time...a rarity in todays' service environment. Kee More

by mb chicago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2017 -

Mercedes-Benz of Chicago responded

Hi, Thank you for your raving review. We are glad to hear that your experience was efficient from beginning to end. We are also glad that you are enjoying our new facility. Please let us know if we can assist you further. – Mark Hoegler, General Manager

August 22, 2017

Great service Without a doubt the best customer experience of any auto dealership I have ever patronized. From the moment you drive in to the communication to the More

by DG7259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amie Johnson
Aug 24, 2017 -

Mercedes-Benz of Chicago responded

Hi, We appreciate your 5-star rating. Please let us know if we can assist you further. –Mark Hoegler, General Manager

August 21, 2017

Great professional and personal service. . I brought my car in to Erick McGregor, who made sure the service diagnosis was quickly transmitted to me. He kept in constant contact with me during t More

by Vince Sergi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2017 -

Mercedes-Benz of Chicago responded

Hi Vince, We appreciate your 5-star rating and are happy to hear that Erick provided you with an exceptional visit. If we can be of any further assistance please let us know. - Geoff Hult, General Manager

...
38
...