Mercedes-Benz of Chicago - Service Center

Excellent service Everything done well and in a very clean and inviting environment. My only hesitation is sticker shock at the prices for work done. I understand prici Everything done well and in a very clean and inviting environment. My only hesitation is sticker shock at the prices for work done. I understand pricing will always be higher at a dealership, but occasionally the price on an item can be too high. An example is the cost to have a second key to my car. Close to $600 for a remote key seems extremely high. More

Best Service Advisor! Eric has been my service advisor for many years and through a couple of Mercedes. Not only is he knowledgeable about any service needed all while offe Eric has been my service advisor for many years and through a couple of Mercedes. Not only is he knowledgeable about any service needed all while offering his expert opinion--- his customer service is personalized and on pointe! More

Another great return visit This is my second service appointment since the new facility opened. Erick was very helpful, efficient and followed up several times after. They fixed This is my second service appointment since the new facility opened. Erick was very helpful, efficient and followed up several times after. They fixed all of my issues and answered my questions. Also, very much appreciate the shuttle to and from work. More

Always a pleasure Eric in Service is always a pleasure to work with. Personable and professional! Takes the time to answer questions with detailed explanations. He's h Eric in Service is always a pleasure to work with. Personable and professional! Takes the time to answer questions with detailed explanations. He's helped me for years! More

Excellent customer service Melvin People's was an absolute joy to work with. Melvin answered all my questions and took the time to walk me through the process. Melvin People's was an absolute joy to work with. Melvin answered all my questions and took the time to walk me through the process. More

Excellent service Quality personal service. Bright clean waiting area with multiple quiet private seating arrangements. Timely shuttle service. I am very pleased and wi Quality personal service. Bright clean waiting area with multiple quiet private seating arrangements. Timely shuttle service. I am very pleased and will come again. Good work. More

Excellent service! Lynne, as always, took care of my car and is now in good condition:) Location is new, big and nice layout! Great customer service! Improvement t Lynne, as always, took care of my car and is now in good condition:) Location is new, big and nice layout! Great customer service! Improvement to do: At MW, I get free snakes but not in this location! More

Review of MB Chicago Service I purchased my car at MB-Chicago in 2007 and I only service my Mercedes with MB Chicago due to the EXCELLENT service I receive from my Service Manager I purchased my car at MB-Chicago in 2007 and I only service my Mercedes with MB Chicago due to the EXCELLENT service I receive from my Service Manager, Terry Stailey at MB-Chicago . The cost of servicing my car is a lot more at dealership versus independent service provider but I TRUST Terry and he takes great care of me and my car. As long at Terry Stailey is at MB-Chicago you will continue to have my business and by the way, I have spent over $25,,000 servicing my car at MB Chicago over the years...frankly more than I paid for the car...Crazy. More

Best service advisor Max went above and beyond what we expected to help us get our car back on the road as we had to leave for Boston. His diligence and hard work resulted Max went above and beyond what we expected to help us get our car back on the road as we had to leave for Boston. His diligence and hard work resulted is a very successful visit. He should be commended More

Best from entry to exit Best from entry to exit A good felling and good results have been in past visits and was present today. Everyone with whom I interacted was intere Best from entry to exit A good felling and good results have been in past visits and was present today. Everyone with whom I interacted was interested in me and my needs. More