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Mercedes-Benz of Chicago - Service Center

Chicago, IL

4.8
459 Reviews

459 Reviews of Mercedes-Benz of Chicago - Service Center

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October 14, 2017

Five stars Terry was an excellent service representative and understood what i needed at the time. He promptly called me back about another problem discovered an More

by Ernie4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 16, 2017 -

Mercedes-Benz of Chicago responded

Hi Earnie4, Thank you for your feedback.I was unable to locate your file but I would love the opportunity to speak with you in regards to your experience over the phone. Please call me directly at (312) 628-4412 to discuss your recent service experience. Your feedback is important to us. Kind Regards, Alyssia Esparza

October 05, 2017

Great people Great service. Only been their a couple times for service but , was satisfied every time great service and great people can't ask for much more than that ! More

by Vogels Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Olson
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Vogels Anderson, Thank you for sharing your service feedback with us! We are pleased to hear that Lynne was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future!

October 05, 2017

Great work, great workers!! Service is awesome as well as the facility and staff. My service man, Church Benson, just can't be beat!!! It is always a pleasurable experience. More

by Diva Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Diva Dee, Thank you for leaving your feedback! We are pleased to hear that Chuck was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help!

September 30, 2017

Great Facility, Great Service Advisors. I have been dealing with Melvin Peoples for over 25 years. He gives the right advice and get things done. Can't ask for more. More

by SKP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi SKP, Thank you for leaving your feedback and thank you for being a loyal client! We are pleased to hear that Melvin was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us. We are here to help!

September 29, 2017

Excellent Work Friendly and professional service. Clean and new service center. Washed car very well. Nice cafe on site. Shuttle service conveinient and comfortab More

by Mercedes Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Aguilera
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Mercedes Owner, Thank you for sharing your feedback! We are pleased to see that we were able to earn your 5-star rating as we always strive to provide the world-class guest experience. If any questions arise, please reach out and we look forward to working with you again in the future!

September 28, 2017

service A service was done well. except fuel cap was left half open resulting in yellow light on way home. fixed it myself.. shuttle worked well. Thanks More

by mercedess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karolina Cabaj
Oct 03, 2017 -

Mercedes-Benz of Chicago responded

Hi, On behalf of Mercedes Benz of Chicago we thank you for your positive feedback. We apologize that your fuel cap was not tightened properly. I will be sure to address this with my service team. Please contact me directly at 312-628-4412 if you have any questions. Kind Regards, Alyssia Esparza

September 27, 2017

Excellent service The customer service provided to me today was Excellent! I would highly recommend this service center to anyone that needs any type of service due to More

by Cheche
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Cheche, Thank you for sharing your feedback with us! We are pleased to see we were able to earn your 5-star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!

September 24, 2017

Excellent Paul and Eric McGregor are one of the reasons you keep me as a client. I trust their judgement and I trust them with my automobile. You are blessed More

by Jgilliam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Jgilliam, Thank you for leaving your feedback! We are pleased to hear that both Paul as well as Eric were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us. We are here to help!

September 23, 2017

The services are on time and excellence! I made a reservation for maintenance A of my 2017 Mercedes-Benz E300. The reception is make me pleasure, and services is on time and excellent! Well d More

by Enoch Li
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Stailey
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Enoch Li, Thank you for leaving us your feedback! We are pleased to hear that Terry was able to provide you the Fletcher Jones Difference and also love to hear our service center is very welcoming! We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future!

September 23, 2017

Excellent stress free service experience Service advisor Max was very thorough when addressing the needs of my vehicle. Max explained the vehicle's inspection in great detail and offered expe More

by Dopebuster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Nodelman
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Thank you for taking the time to leave us your feedback! We are pleased to see we were able to earn your 5-star rating as we always strive to provide the world-class guest experience. We look forward to working with you again in the future and if any questions arise, please reach out. We are always happy to assist.

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