Mercedes-Benz of Chicago - Service Center

Most recent and historical services from Melvin Peoples. I have been a Fletcher Mercede Benz customer for more than 10 years. My service provider has been Melvin Peoples for most of that time. Service rend I have been a Fletcher Mercede Benz customer for more than 10 years. My service provider has been Melvin Peoples for most of that time. Service rendored by Melvin and others encountered has been superb in all manners...including pricing. More

it’s Chuck and Mark that make the service. Chuck and Mark really make the service their for me. Chuck is a fantastic service provider and very impressive. Mark the service manager is also very Chuck and Mark really make the service their for me. Chuck is a fantastic service provider and very impressive. Mark the service manager is also very helpful and tries to help get the issues fixed. I’ve been going to Chuck for years and he’s the reason I don’t take my car to a more fairly priced certified Mercedes mechanic. I hope Chuck and Mark are commended for their great work! More

Outstanding customer service To whom it may concern: The rating above was given based upon the impressive quality of the work necessary. The overall experiential was world cl To whom it may concern: The rating above was given based upon the impressive quality of the work necessary. The overall experiential was world class. In this day, all of us like fast, accurate completion on-the-job. Mister Peoples' conduct was professional , courteous, business- like, a gentleman who exhibits knowledge in his area of expertise. Stable in his stamina, productivity, and performance, as in the time of 2014- until today I have encountered him at Mercedes-Benz service center, he is an asset to the growth of your business. I'm grateful for the gift, Mercedes-Benz have given me, of Mister Melvin Peoples. Representing Mercedes-Benz he is adept. The hospitality Mister Peoples offered was quintessential to the friendliness and sociability of putting this customer at a safe place. Mercedes-Benz's employees, location, the state of the art facility, and the holiday decorum culminate in a bottom-line. For all intents and purposes , when an addendum is needed, please feel free to contact me. Best regards, MISS CRAWFORD Customer Number: 240275 More

Failed emission report Stopped in unannounced to see if there was a reason I failed test. I was told I could leave car and get a quick diagnosis. Shortly therafter my th Stopped in unannounced to see if there was a reason I failed test. I was told I could leave car and get a quick diagnosis. Shortly therafter my thermostat was replaced and I was on my way. Exceptional service! More

Terry is the BEST!! I’ve had a Mercedes for about 15 years, and I have been going to Fletcher Jones since I moved here 8 years ago. The last 3 times I brought my car in f I’ve had a Mercedes for about 15 years, and I have been going to Fletcher Jones since I moved here 8 years ago. The last 3 times I brought my car in for service, I saw Terry. He listens, he is courteous and he submits a quote and leaves a message. He provides the bottom line and is always available to answer any questions I have. He is an example of what customer service should be everywhere. I am a single mom with 3 boys in college—I have to budget. Terry always clarified what has to be done and what needs to be done, allowing me the option to plan for my future repairs/service. He is sensitive and caring—a rare quality. He makes getting car service pain free. He is the best!! Oh and I love the new Marque. More

Excellent service and professionalism I have been dealing with this dealership for over twenty years and during that time I have always been satisfied with the service. The adjusters are f I have been dealing with this dealership for over twenty years and during that time I have always been satisfied with the service. The adjusters are friendly and very helpful. More

Excellent Service I have used Mercedes Benz of Chicago for the past 18 years and have always experienced excellent service and attention from Erick McGregor and his tea I have used Mercedes Benz of Chicago for the past 18 years and have always experienced excellent service and attention from Erick McGregor and his team. Always complete the necessary repairs and upkeep, not to mention the well trained personnel. They have always found the problems that other dealers were not able to correct. More

Attentive and extremely responsive. This is an exceptional dealership with extremely well trained personnel. They took the time to examine the problem and did everything in their power t This is an exceptional dealership with extremely well trained personnel. They took the time to examine the problem and did everything in their power to address the issue. Great communication during the process. More

Dan Hoffman (and Lynn) were amazing! So, this is my second time taking my brand new Mercedes into this service center (I closed my garage door on it this time. Argh!) This place made the So, this is my second time taking my brand new Mercedes into this service center (I closed my garage door on it this time. Argh!) This place made the car look good as new and took wonderful care of me. Mercedes is lucky to have an efficient and kind person like Dan Hoffman running things. And Lynn at the desk helped make it happen. Thanks so much to both. I will take my car no where but here... (although hopefully I won't do more stupid things to it!). By the way, the car runs like a dream. My children don't get carsick in it because it doesn't even feel like you are in a car. More

Very professional. My experience with the service department of this dealership has been 100% positive! They have been honest, fair, competent and curteous. I have come My experience with the service department of this dealership has been 100% positive! They have been honest, fair, competent and curteous. I have come to expect reliablety. More