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Mercedes-Benz of Chicago - Service Center

Chicago, IL

4.8
459 Reviews

459 Reviews of Mercedes-Benz of Chicago - Service Center

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April 05, 2018

Needed to replace auxiliary battery, under Warrantee. Allowed us to just stop in and wait for service. Left with service done and a clean car! Also extended our Warrantee which would have run out May 7 More

by P & j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 19, 2018 -

Mercedes-Benz of Chicago responded

Hi P &J, Thank you for leaving your feedback! We are pleased to hear that Erick was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

March 19, 2018

Above and beyond We’ve been to other dealers for routine maintenance before and this one is by far our favorite. Great service and great people! Our service rep was ve More

by CC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2018 -

Mercedes-Benz of Chicago responded

Hi CC, Thank you for sharing your service feedback with us! We are pleased to hear that Erick was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mark Hoegler General Manager

March 13, 2018

Fantastic service. Erick took good care of me. My coolant light came on so stopped by the service center to take a quick look. Radiator hose was broken. Erick quickly More

by cls550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2018 -

Mercedes-Benz of Chicago responded

Hi CLS550, Thank you for taking the time to write such a detailed review of your experience, it is very much appreciated. Unfortunately, I am unable to locate your file in our system. I am pleased to know Erick took great care of you. We're fortunate to have him on our team. We truly strive for a overall 5 Star experience to all of our guests. Please contact me at 312-628-4412 to discuss your experience. Kind Regards, Alyssia Esparza

March 08, 2018

Service Ben is awesome, he always good care of us. We are from the STL area, but choose to bring our many Sprinters to Chicago because of Ben and his team. More

by Kris1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben DeGarcia
Mar 16, 2018 -

Mercedes-Benz of Chicago responded

Hi Kris1980, Thank you for leaving your feedback! We are pleased to hear that Ben was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us at any time! We hope you had a safe trip back! Mark Hoegler General Manager

March 06, 2018

Great Everything was Great!Everything was done according to the highest standards. Clean, on time, and less time than anticipated. To notch. I will be back. More

by Fred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2018 -

Mercedes-Benz of Chicago responded

Hi Fred, Thank you for taking the time to share your feedback! We're very happy to hear that we were able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help! Mark Hoegler General Manager

February 23, 2018

All Went Well As always Eric made the visit run smoothly. He explained one of the problems I have in the winter, did routine service and had car detailed, More

by Bobbi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2018 -

Mercedes-Benz of Chicago responded

Hi Bobbi, Thank you for leaving your feedback! We are pleased to hear that Erick was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

February 22, 2018

Extremely satisfied The professionalism with which your associate took care of my requests and concerns and questions was outstanding and made up completely for the poor More

by Xtina1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesús Román
Feb 26, 2018 -

Mercedes-Benz of Chicago responded

Hi Xtina1000, We're glad to be able to be at your service and thank you for sharing your feedback. I am unable to locate your information in our system. If I can be of any assistance now or in the future, please don't hesitate to contact me on my direct line at 312-628-4412. Kind Regards, Alyssia Esparza

February 22, 2018

Check engine light service Very friendly service. Hassle free and done in a timely manner from dropping off my car, getting a loaner, calling about the repairs needed and picki More

by Sammy Moy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2018 -

Mercedes-Benz of Chicago responded

Hi Sammy, Thank you for your 5-star rating! This is the Fletcher Jones Difference! If you have any inquires or questions, please do not hesitate to contact us as we're here to help anytime! Mark Hoegler General Manager

February 16, 2018

Service Best service for a sprinter ever will return in future. Ben service person one of the best so far Accept my car without the notice To and fix it very More

by Raf2781
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ben DeGarcia
Feb 19, 2018 -

Mercedes-Benz of Chicago responded

Hi Raf2781, Thank you for leaving your feedback! We are pleased to hear that Ben was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager

February 03, 2018

respectful We were treated with the utmost respect and our vehicle was serviced promptly and properly and the place far exceeded our expectations. We were also a More

by Balla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus
Feb 05, 2018 -

Mercedes-Benz of Chicago responded

Dear Balla, We appreciate you and thank you taking the time to share your feedback on your recent visit to our facility. I would like the opportunity to discuss your service experience. Unfortunately, I was unable to find your contact information in our records. Please contact me directly at 312-628-4412 at your earliest convenience. Kind Regards, Alyssia Esparza

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