Mercedes-Benz of Chicago - Service Center

Great customer service experience. Felt like I had known Jesus for years even though I just met him the day of service. He kept me abreast of what was going on & was professional. His personality definitely Jesus for years even though I just met him the day of service. He kept me abreast of what was going on & was professional. His personality definitely shined thru as compared to some of the stiffer/dry advisors I’ve Encountered over the years. What a great asset to the Mercedes team he is when he makes us feel like a valued customer. I will seek him out again should I have to return. More

I always have a great experience with Melvin. He’s professional, courteous, and competent. With every visit I can rest assured my service will be expertly handled. professional, courteous, and competent. With every visit I can rest assured my service will be expertly handled. More

Absolutely excellent service! Chuck got me checked in quickly, provided an estimate of the time it would take to service my car, and kept me posted on their progress. quickly, provided an estimate of the time it would take to service my car, and kept me posted on their progress. More

Gentleman and good experience always with Erick Erick always demonstrated knowledge in his Job, very friendly and respectful . He do exactly recommendations that you need, and he explained all the p Erick always demonstrated knowledge in his Job, very friendly and respectful . He do exactly recommendations that you need, and he explained all the process when you are waiting at service center. I am happy with him. More

Auxiliary Battery Failure Great customer service. Service was done time with no time wasting. My service rep - Chuck, is a great guy and always willing to go the extra mile to Great customer service. Service was done time with no time wasting. My service rep - Chuck, is a great guy and always willing to go the extra mile to help. More

Good Work The work was good and in a timely fashion but I left my portable humidor and it was gone when I picked my car up The work was good and in a timely fashion but I left my portable humidor and it was gone when I picked my car up More

Summary of Service Jesus Roman is exceptional location ELSTON very detailed and provides above average (exceptional) customer service and knows the history of my purch Jesus Roman is exceptional location ELSTON very detailed and provides above average (exceptional) customer service and knows the history of my purchases (this is my 7th MB) and service needs More

The staff is focused on making my time there productive I made my appointment online the afternoon prior, it was an easy process. When I arrived at the dealership, I was greeted almost immediately. They wer I made my appointment online the afternoon prior, it was an easy process. When I arrived at the dealership, I was greeted almost immediately. They were prepared for my visit. They were professional and made sure to ask if there was anything else that I needed, or if I had questions. The communication when the car was ready was great and checking out was a breeze. They crew has a very good system and they execute very well. More

Simply the Best Eric and crew at FJ are the best and continue to prove it wether I am servicing one of my Mercedes or purchasing a Mercedes! Eric and crew at FJ are the best and continue to prove it wether I am servicing one of my Mercedes or purchasing a Mercedes! More

Excellent service Very professional and friendly service from making appt to get a loaner car, getting update about my car by phone and text, cleaned car ready when pic Very professional and friendly service from making appt to get a loaner car, getting update about my car by phone and text, cleaned car ready when pick up More