Mercedes-Benz of Chicago - Service Center

Professional and Friendly Service From the time I walked and until the time I left the staff was very communicative with me. I brought my vehicle in for a recall service and the staff From the time I walked and until the time I left the staff was very communicative with me. I brought my vehicle in for a recall service and the staff was very detailed with me on what would be done and how long it would take, They were very on-point. More

Great Service Melvin is exceptional. We got an estimate of how much time it would take so we could be prepared for the wait. He made sure we were satisfied. Melvin is exceptional. We got an estimate of how much time it would take so we could be prepared for the wait. He made sure we were satisfied. More

Friendly greeting. Fransisco gave an informed review of the service. During servicing I was kept up to date with the progress. The service was thorough and well done. All in all a great experience. I'll be the service. During servicing I was kept up to date with the progress. The service was thorough and well done. All in all a great experience. I'll be back. More

Great Service Received great service, waited in the relaxing waiting area. Mr Peoples was professional and provided great customer service. I will return to this l Received great service, waited in the relaxing waiting area. Mr Peoples was professional and provided great customer service. I will return to this location for my next service. Love that they clean my care in and out. More

Jesus was great! My service was timely and he made sure everything was to my satisfaction. He kept thw lines of communication open and made sure the insurance company responded as quickly as possible. He everything was to my satisfaction. He kept thw lines of communication open and made sure the insurance company responded as quickly as possible. He also ensured i had a loaner during the whole process. I will def continue to purchase and service at this MB location. More

Excellent Service Upon arrival to the Service department I was greeted with smiles and very professional individuals. Chuck Benson greeted me with a wealth of knowledge Upon arrival to the Service department I was greeted with smiles and very professional individuals. Chuck Benson greeted me with a wealth of knowledge and expertise about my vehicle. He listened to my concerns and gave me a sense of comfort before my departure. I could not have asked for better service. More

Service B Although, there were issues with having my car ready for end of day as discussed and delay in a loaner. Things happen and Lynne and Max worked to cor Although, there were issues with having my car ready for end of day as discussed and delay in a loaner. Things happen and Lynne and Max worked to correct and appease a bad situation. More

Always Excellent service from Mercedes.I have worked Always Excellent service from Mercedes. I have worked with Chuck Benson for years and he’s one of the best and does the very best for his clients. Always Excellent service from Mercedes. I have worked with Chuck Benson for years and he’s one of the best and does the very best for his clients. The customer reps in service are all quite good! Quit breathing down their necks, these reps understand Customer Service quite well, their very knowledgeable and are sincerely very accommodating! Finally, You should not mandate that customers submit a minimum of twenty five words every time they enter the door! More

Jesus did a great job greeting me and giving me a realistic job of when my car would be ready. My car was cleaned and drove well! realistic job of when my car would be ready. My car was cleaned and drove well! More

Eric always does an excellent job and is very attentive! I have contacted him for many years now. He is an excellent employee for your company. I have contacted him for many years now. He is an excellent employee for your company. More