Mercedes-Benz of Chicago - Service Center

The service here is exceptional. My advisor has been the same person each time I've been there. Lynne has done a great job of keeping me informed and making sure that everything is being done in a tim the same person each time I've been there. Lynne has done a great job of keeping me informed and making sure that everything is being done in a timely manner. Thank you for a job well done. More

Jesus Roman, at the Mercedes-Benz service dept. on Elston always goes above and beyond, when it comes to customer service. He’s the best! always goes above and beyond, when it comes to customer service. He’s the best! More

Excellent service I was given a second day reservation for a tire replacement and re-call service. Originally, the entire service was scheduled to take 2 days. I was su I was given a second day reservation for a tire replacement and re-call service. Originally, the entire service was scheduled to take 2 days. I was surprised when Erick called me and let men know that the car was ready for pick up in the afternoon on the same day. Erick was friendly and communicated the update to me promptly. The entire service process went smoothly. More

Eric, my service advisor wasn’t going to be in so he called me at home the night before to make sure I was getting exactly what I needed the next day! called me at home the night before to make sure I was getting exactly what I needed the next day! More

Excellent service for my car and warm welcome Chuck is very knowledgeable and always gives excellent service. He always makes me comfortable and return due to his attention to details and service, Chuck is very knowledgeable and always gives excellent service. He always makes me comfortable and return due to his attention to details and service, though I live in the suburb very close to another service center. More

Tony was exceptional in explaining the service and communicating on Saturday regarding the timing of completing the service. Paying and pickup were seamless, and I appreciate the Uber voucher even th communicating on Saturday regarding the timing of completing the service. Paying and pickup were seamless, and I appreciate the Uber voucher even though we didn’t us it. More

Excellent Service-First Time at this location Although I did have an appointment, I did not have an advisor, up until today! Eric stepped up to help me with no difficulties. I was a customer from Although I did have an appointment, I did not have an advisor, up until today! Eric stepped up to help me with no difficulties. I was a customer from Westmont all these years and decided to stop taking long drives there simply for service. More

Great service, Tony was very helpful and went above and beyond explaining what was happening with my car and what the potential remedies would be. beyond explaining what was happening with my car and what the potential remedies would be. More

Eric was very nice And helpful he gave me very good service , he also made sure I knew how to use my Uber funds before I left . I was very happy !!!😃 service , he also made sure I knew how to use my Uber funds before I left . I was very happy !!!😃 More

safety recall notice. IT was A safety recall notice completed in a short time, good service, service advisor Robert Negrete provide me an automobile status report f IT was A safety recall notice completed in a short time, good service, service advisor Robert Negrete provide me an automobile status report for my next maintenance visit. More