Mercedes-Benz of Chicago - Service Center

Service was timely, professional and well received. I am never disappointed as I have been a customer for over 10 years. PS I do miss the nail tech never disappointed as I have been a customer for over 10 years. PS I do miss the nail tech More

My experience with the service department was completely different that that with the sales! Service personnel were courteous and professional. My car was picked up and delivered back to me on time. Thank different that that with the sales! Service personnel were courteous and professional. My car was picked up and delivered back to me on time. Thank you Lynne! More

Calm and courtesy in tough times My service rep (Jesus), the loaner vehicle, the clean and socially distanced waiting area... all fabulous, as I've come to expect from this outstandin My service rep (Jesus), the loaner vehicle, the clean and socially distanced waiting area... all fabulous, as I've come to expect from this outstanding MB service center. I ended up saying "yes" to over $2,000 worth of maintenance on a vehicle that just hit 50k miles. Pricey, yes, but the phrase you-get-what-you-pay-for applies with MB. Top of line customer experience. More

Great service, everyone was extremely nice and professional. During this world crisis it was nice that everyone was cautious. Great dealership. Will come again. Thanks professional. During this world crisis it was nice that everyone was cautious. Great dealership. Will come again. Thanks More

Great Service Our Service Advisor Jawad Sayal was awesome He went over ever detail of the work being perform and was very helpful with all my questions. Our Service Advisor Jawad Sayal was awesome He went over ever detail of the work being perform and was very helpful with all my questions. More

Great Service We've been really happy with Mercedes Benz, I always feel our car is well cared for at this dealership. We will continue to get our cars serviced her We've been really happy with Mercedes Benz, I always feel our car is well cared for at this dealership. We will continue to get our cars serviced here, and buy new ones from this dealer. More

Terry was great and kept me updated throughout the service process. He called when he identified necessary service and provided a recommendation. Made it real easy and convenient. service process. He called when he identified necessary service and provided a recommendation. Made it real easy and convenient. More

Lynn Olsen was truly amazing and a pleasure. She contacted me everyday and provided me with a status on my vehicle. She was emphatic to my needs because it took 3 weeks to repair my vehicle. She ens contacted me everyday and provided me with a status on my vehicle. She was emphatic to my needs because it took 3 weeks to repair my vehicle. She ensured the best repairs and care would be provided to my vehicle. She ensured I had a loaner and went over and beyond her expectations. I am extremely satisfied with the extraordinary service I received even during this difficult time the world is going through with this pandemic. Thank you so very much Lynn, oh she also had them clean, clean, clean my vehicle for safety precautions. Not only did the dealership and Lynn did an amazing job, the facility at the 900 N. Elston was super clean, they took extreme measures to stay clean and disinfect with all that's going on. More

Great Service All Around! There are very few if any other service providers that I trust to work on my vehicles. Mercedes-Benz of Chicago / Sprinter Service Center has earned There are very few if any other service providers that I trust to work on my vehicles. Mercedes-Benz of Chicago / Sprinter Service Center has earned my trust fully. I drive almost 2 hours to bring my Sprinter here. Jawad Sayal is a true professional and goes above and beyond to help you with your service needs. He provides an honest experience that makes you comfortable and confident in your decision to have your vehicle serviced here. No one likes to have to downtime or pay for repairs, but at least here you do get your monies worth, and know the job is done properly. The Service Center as a whole is great; comfortable, state of the art, clean, and filled with courteous employees. The Service Center echos the founding voices of Mercedes-Benz - "The Best or Nothing". A+ all around! More

Great Customer Service Jawad was great to work with. He was extremely professional and very responsive. Went the extra mile for us. Service was quick turnaround. Customer se Jawad was great to work with. He was extremely professional and very responsive. Went the extra mile for us. Service was quick turnaround. Customer service operators very friendly. More